Office Personnel / Consultant at US Pharmacopeial Convention (USP)

Background

• USP secured an office space in Abuja with the intention to transition the PQM+ office from Lagos to Abuja. The new leased office would require a Front Desk Representative to undertake all receptionist and clerical duties at the main entrance.
• The Front Office Representative would be the face of USP PQM+ and will be responsible for the first impression we make.

Job Role

• The front office representative will be responsible for greeting and welcoming guests as they approach the front desk.
• He/She would be customer/guest-oriented with a friendly mien, dealing with complaints and give accurate information about USP PQM+, answer all incoming calls and redirect them, and take messages.
• Prevent indiscriminate access into the office space.

Key Responsibilities / Activities / Tasks

• Greet and welcome guest to the USP PQM+ office.
• Be the face of USP PQM+ and be responsible for the first impression
• Answer all incoming calls and redirect them.
• Support logistics operation by placing calls to various vendors (Hotels, Agencies, Travel Arrangements, Schedules etc)
• Prepare out-going mails and receive incoming mails (packages, letters, etc)
• Check, Sort, and forward mails
• Monitor office supplies and request for replenishment
• Answer questions and address complaints (if any)
• Take up other duties as assigned.

Deliverables:

• Weekly and monthly reports of visitors to the office
• Weekly and monthly reports of complaints received and follow up actions
• Other deliverables as requested.

Restrictions or Key Requirements

• Must be resident in Abuja (FCT)
• Should be able to speak the local dialect fluently.