Office Manager at Rimdinado International Ltd

Position Overview

• We are seeking a competent and highly organized Head of Operations to oversee the administrative and operational backbone of our medical laboratory.
• This role is vital to ensuring that our facility functions efficiently, safely, and in full compliance with healthcare standards.
• This role requires a strong sense of accountability, excellent organizational skills, and the ability to support a high-performance healthcare environment.

The successful candidate will be responsible for:

• Coordinating facility maintenance,
• Inventory and store management,
• Fleet and logistics,
• Regulatory compliance, and
• Operational excellence.

Key Responsibilities
Facility Maintenance:

• Coordinate with service providers for maintenance, repairs, fumigation, security, and utilities.
• Ensure the facility complies with health, safety, and environmental standards required in a medical setting.

Inventory Management / Storekeeping:

• Manage procurement, storage, and usage tracking of medical and office supplies, reagents, and consumables.
• Conduct periodic stock counts and reconcile discrepancies.

Fleet and Logistics Management:

• Oversee daily operations of dispatch motorcycles, company vehicles used for sample collection, staff transport, and logistics.
• Schedule routine maintenance, servicing, and documentation of dispatch motorcycles, vehicles (registration, insurance, logs).
• Ensure drivers and riders comply with safety protocols and route efficiency.
• Coordinate dispatch of specimens and test results as required.

Compliance and Regulatory Management:

• Ensure the laboratory complies with all local, state, and national regulations (including NAFDAC, MLSCN, FCT health authorities).
• Maintain updated licenses, permits, inspection records, and documentation.
• Support internal and external audits by ensuring readiness and documentation accuracy.
• Promote and enforce adherence to standard operating procedures (SOPs).

Operational Excellence:

• Drive process improvement initiatives to enhance efficiency and reduce downtime.
• Develop and monitor operational KPIs for support services.
• Provide administrative support for departmental planning and budgeting.
• Lead or participate in staff onboarding, training, and performance management related to operations.

Qualifications and Experience

• Bachelor’s Degree in Business Administration, Operations Management, Healthcare Administration, or related field.
• 6 - 8 years of experience in operations or administrative roles, preferably in a healthcare or medical laboratory setting.
• Strong knowledge of healthcare compliance, facility operations, and logistics management.
• Proficiency in Microsoft Office and experience with inventory management or ERP systems.
• Excellent leadership, communication, and organizational skills.

Key Competencies:

• Attention to detail and a strong sense of accountability
• Ability to multitask and work under pressure.
• Strong interpersonal and team coordination skills.
• Analytical and problem-solving mindset.
• Commitment to maintaining confidentiality and ethical standards in a medical environment

Skills and Competencies:

• In-depth knowledge of laboratory processes, quality standards, and regulatory compliance.
• Strong leadership, communication, and organizational skills.
• Proficiency with data analysis tools.
• Ability to lead teams, resolve conflicts, and drive process improvements.
• High attention to detail with strong decision-making capabilities.

Working Conditions:

• Full-time, on-site with potential for extended hours as needed.
• Adherence to all industry safety protocols is required.

What We Offer

• Competitive salary and performance-based incentives
• Professional and growth-oriented work environment
• Opportunity to contribute to the health sector and improve operational efficiency in diagnostics
• Supportive management and structured career development.