Office Assistant at Robeck Locks Ltd

Job Description 

• Our Head office is seeking for an Office Assistant who is a multi-tasker, self-starter, excellent communicator, proactive, efficient and thinks out of the box. If this is you, then we would like to meet with you.

Responsibilities

• Act as a hub for customer’s complaints; resolving customer issues and attaining efficiency goals.
• Responsible for communicating to and retention of client accounts
• Answer telephone calls and attends to customer enquiries and orders
• Monitor and update social media platforms, e-store and online ads
• Liaise with stock keeper regarding stock availability for customer orders
• Ensure customer orders are processed and delivered on time
• Use of Microsoft office to generate reports
• Generate invoice for customers.
• Maintain a clean office
• Cash Handling
• Investigate, research and generate sales leads
• Writing of Sales proposals
• Assists with warehousing
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right resources and tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Ensure customers’ satisfaction and continued patronage through series of follow-up and customer engagement
• Travel to customers to follow up sales
• Perform any other duties as assigned by Management.

Skills and Requirements

• Thorough knowledge of customer service and office management
• Ability to be resourceful and proactive in dealing with issues that may arise
• Ability to organize, multitask, priorities and work under pressure
• Proficient in English (oral and written)
• Excellent knowledge of MS Office (especially Excel and Word) and Internet
• Solid communication skills both written and verbal
• Strong people and presentation skills
• Good organizational and multi-tasking abilities
• Strong phone contact handling skills and active listening
• Ability to multi-task, prioritize, and manage time effectively
• Must live within close proximity to Amuwo odofin.