Office Assistant at ISN Medical

Role Mission:

• To provide essential clerical and operational support across the office, ensuring smooth daily activities, timely task completion, and a welcoming environment for staff and visitors.

Key Responsibilities & Performance Metrics

• Errand & Logistics Support
• Execute office errands promptly and accurately (bank runs, courier services,vendor visits, etc.)
• Ensure proper documentation and accountability for items handled during errands.

Metrics:

• Errand Completion Timeliness: ≥ 95% (within assigned timeframe)
• Accuracy of Deliveries/Collections: ≥ 98%
• Accountability for Cash/Items: 100% with proper receipts or documentation
• Office Supplies
• Monitor and replenish office supplies.
• Support meeting room readiness

Metrics:

• Office Supply Stock Availability: ≥ 90% (no critical stock-outs)
• Meeting Room Setup Accuracy: ≥ 98%
• Staff and Visitor Support
• Welcome visitors and direct them appropriately.
• Provide basic information and support to staff and visitors.

Metrics:

• Visitor Welcome Experience: Positive feedback ≥ 90%
• Response Time to Visitor and Staff Requests: ≤ 5 minutes
• Facilities & Environment Support
• Assist in maintaining cleanliness and orderliness.
• Report facility issues promptly.

Metrics:

• Office Readiness Score: ≥ 4.0/5.0 (internal checks)
• Facilities Issue Reporting Timeliness: Within 1 hour of identification
• Cleanliness Feedback: ≥ 90% positive

Key Attributes

• Reliability: Dependable in completing errands and tasks without supervision.
• Attention to Detail: Careful in handling cash, documents, and deliveries to avoid errors.
• Organizational Skills: Ability to manage multiple errands and tasks efficiently.
• Communication Skills: Clear and polite in interactions with staff, vendors, and external contacts.
• Confidentiality & Discretion: Handles sensitive office information and errands with professionalism.

Ideal Candidate Profile

• Experience: 1–2 years in office support.
• Education: Secondary Leaving Certificate/OND/NCE or equivalent qualification.
• Mindset: Reliable, detail-oriented, courteous, and committed to supporting smooth office operation

Must have skills

• Organizational Skills
• Communication Skills
• Confidentiality & Discretion
• Reliability

Good to have skills

• Attention to Detail