Office Administrator / Receptionist at London Academy Business School (LABS)

About the Role

• We are seeking a highly organized, professional, and personable Office Administrator/Receptionist to join our team at London Academy Business School.
• As the first point of contact for students, visitors, and stakeholders, you will play a vital role in creating a welcoming environment and ensuring the smooth operation of our administrative functions.
• This position is ideal for someone with excellent communication skills, strong administrative capabilities, and a passion for supporting education.

Key Responsibilities
Reception & Front Office Management:

• Serve as the primary point of contact for students, prospective students, parents, and visitors, providing a warm and professional welcome
• Manage incoming calls, emails, and correspondence, directing inquiries to appropriate departments
• Maintain a clean, organized, and professional reception area at all times
• Handle visitor registration and manage meeting room bookings

Administrative Support:

• Provide comprehensive administrative support to academic and administrative staff
• Prepare documents, reports, and correspondence using Microsoft Office Suite
• Maintain accurate filing systems (both physical and digital) and ensure proper record keeping
• Assist with student enrollment processes, documentation, and record management
• Process and distribute incoming and outgoing mail and courier packages

Student Services:

• Respond to student inquiries regarding programmes, admissions, and general information
• Support prospective students with application queries and campus visit arrangements
• Coordinate student appointments with academic advisors and administrative staff
• Maintain confidentiality when handling sensitive student information

Office Operations:

• Monitor and order office supplies and equipment as needed
• Support event coordination including open days, orientations, and academic ceremonies
• Liaise with external vendors and service providers
• Assist with general administrative projects as assigned by management

Requirements
Education & Experience:

• Minimum of B.Sc./HND in Business Administration, Office Management, or any relevant field
• 2–4 years of proven experience as a Receptionist, Front Desk Officer, or Office Administrator, preferably in an educational or professional services environment

Skills & Competencies:

• Excellent fluency in spoken and written English
• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Exceptional interpersonal and customer service skills with a professional demeanor
• Strong organizational skills and attention to detail
• Ability to multitask effectively and prioritize competing demands
• Discretion and ability to handle confidential information with integrity
• Proactive problem-solving skills and ability to work independently

Personal Attributes:

• Warm, approachable, and cheerful personality
• Professional appearance and conduct
• Culturally sensitive and able to work with diverse populations
• Patient and empathetic when dealing with student concerns
• Adaptable and willing to take on varied tasks.

What We Offer

• Competitive salary package
• Opportunity to work in a dynamic educational environment
• Professional development opportunities
• Collaborative and supportive work culture
• Contribution to transforming lives through quality education.