Head of Operations at Nairametrics

Job Summary

We are seeking a results-driven Head of Operations to lead Nairametrics\' strategic and daily operations in alignment with our business objectives. This pivotal role involves cross-functional collaboration, HR management, and driving special projects.

The ideal candidate has proven experience in media operations, strong leadership capabilities, and a passion for achieving excellence in a dynamic environment.

Key Responsibilities

Strategic Planning and Execution

• Oversee the execution of Nairametrics’ business strategies and goals in collaboration with the CEO.
• Develop scalable processes to support business growth and optimize resource efficiency.
• Identify and manage projects aligned with organizational goals, ensuring timely delivery and measurable outcomes.
• Align cross-functional teams with strategic initiatives and corporate objectives.

Human Resources and People Management

• Lead HR functions, including recruitment, onboarding, performance management, and retention.
• Conduct quarterly performance reviews and manage underperformance with actionable improvement plans.
• Foster a culture of accountability and handle employee relations and disciplinary actions.

Project Management and Operational Efficiency

• Lead projects from conception to execution, with clear metrics for success and data-driven adjustments.
• Streamline workflows, establish operational processes, and enforce compliance with company policies.
• Oversee finance-related operations, ensuring adherence to budgets and financial controls.

Performance and Process Improvement

• Continuously analyze operations to identify and implement cost-efficient improvements.
• Update policies and monitor KPIs to align with company objectives.
• Conduct bi-annual reviews of policies and procedures to meet evolving business needs.

Stakeholder Management and Communication

• Collaborate with senior leadership to provide regular reports on project progress, risks, and opportunities.
• Represent Nairametrics in external discussions affecting operational strategy and planning.

Qualifications and Skills

Education

• Bachelor’s degree in Business Administration, Industrial Relations and Personnel Management, or a related field.
• A master’s degree or MBA is a strong advantage.

Experience

• 8-10 years of operations management experience, preferably in media, technology, or financial services, with senior leadership roles.

Skills

• Proficiency in Microsoft 365 (Teams, Excel, PowerPoint, Word).
• Expertise in HR management, strategic planning, and project execution.
• Strong interpersonal and communication skills for effective relationship management.