Office Administrator & Customer Relations Executive at Mac Center

Key Responsibilities
Office Administration:

• Ensure smooth day-to-day office operations, including handling correspondence, scheduling, and maintaining office supplies.
• Maintain organized records of sales, repairs, and client interactions.
• Coordinate with vendors, suppliers, and service providers as needed.
• Handle basic bookkeeping tasks, such as processing invoices and tracking expenses.

Inventory Management:

• Maintain accurate records of stock levels, including Apple products and accessories.
• Monitor inventory movement and ensure timely restocking of fast-moving items.
• Conduct regular stock counts and reconcile discrepancies.
• Work with the sales and repair teams to track parts usage and order replacements when necessary.
• Ensure proper storage and handling of all inventory to prevent damage or loss.

Customer Relations & Corporate Client Handling:

• Serve as the first point of contact for corporate clients, ensuring a professional and welcoming environment.
• Assist walk-in clients with inquiries regarding Apple products, repairs, and wholesale purchases.
• Maintain and update client databases, ensuring prompt follow-ups and customer satisfaction.
• Coordinate appointments for corporate clients requiring specialized services.
• Work closely with the sales and technical teams to ensure seamless customer service delivery.

Sales & Support Assistance:

• Assist in processing customer orders, payments, and ensuring timely product deliveries.
• Support marketing efforts, including social media engagement and email communication.
• Provide after-sales support to customers regarding warranties, repairs, and product inquiries.

Requirements

• Minimum of an OND / HND / B.Sc Degree in Business Administration, Marketing, or a related field.
• At least 2 years of experience in office administration, inventory management, or customer service (experience in tech or electronics is a plus).
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and work independently in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and inventory management software.
• Must reside in or around Lekki Phase 1 for easy commute.