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  • Posted: Jan 11, 2022
    Deadline: Jan 26, 2022
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  • Ngcom Network Solutions is one of the best internet service provider in Nigeria, providing UNLIMITED INTERNET service for both Home and Cooperate users in Lagos, Port Harcourt, Abuja and Warri.
    Read more about this company

     

    NOC Support Engineer (Internet Service Provider)

    Overview:
    The NOC Support Engineer will be responsible for proactive monitoring of base transceiver stations and IP devices, as well as fiber infrastructure across Ngcoms network, performing first line troubleshooting/fault isolation, resolving where necessary, and escalating to other levels for support.

    Qualifications, Skills & Competencies

    Qualification:

    BSC/HND Electrical/Electronic Engineering or related discipline
    Minimum of 2 years of experience in the configuration, operations and maintenance of optical fiber SDH and wireless network equipment

    Skills & Competencies:

    • Knowledge of Ubiquiti or Cambium radio
    • Good analytical and problem-solving skills
    • Strong Knowledge of DWDM/OTN technology
    • Good Knowledge of OLT
    • Strong knowledge of PtP/PtMP Microwave technologies
    • Knowledge of basic TCP/IP configurations and troubleshooting

    This is a shift based role
    Responsibilities:

    • Maintain and ensure full compliance with all NOC processes and procedures
    • Ensure proper technical documentation of all network events throughout normal/shift cycles or operations
    • Monitor network providing update, status and performance of all network components, capacity services etc.
    • Identify and provide first-line support on all faults on the network in accordance with the Company's standard operating procedure for fault escalation and management
    • Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using standard operating procedures
    • Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators and ensure all customer SLAs are met.

     

    NOTE: Only applicants who have the requisite qualification and experience will be considered.

    Method of Application

    Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.

    Note: Get your CV ready for 2022. Order our 100% professional CV Service.

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