NOC Support Engineer at Bayshore Technologies Limited

Job description

• Follow up on every outage
• Regular contact with FSEs and NSS to get update
• Prepare report as required by manager and customer
• Give timely updates internally and externally
• Prepare and send report as and when due without any escalation.
• Communicate effectively with FSEs and push till desired result isgotten without violating the code of conduct.
• Monitor and keep track of Diesel Level, Gate lock, Diesel Probes etcissues on sit.
• Monitor activities on site and revert with well analyzed report and avoid escalations from clients.
• Manage any client escalations promptly and intelligently.
• Other duties as assigned by the Line manager.

Qualifications:

• Higher National Diploma/ BSc
• Experience in a NOC or technical support role preferred.
• Knowledge of networking protocols (TCP/IP, DNS, DHCP, etc.) and network monitoring tools.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills, both verbal and written.
• Ability to work in a fast-paced environment and manage multiple tasks.