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  • Posted: Dec 4, 2020
    Deadline: Dec 20, 2020
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    We provide a full range of services and material support to allow our clients full telecoms infrastructure deployment as well as post deployment maintenance and energy solutions and management. Biswal supports telecommunications industry leaders, both within and outside Nigeria. We acquire, develop and deploy resources in order to deliver the best possibl...
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    NOC Officer

    Job Description

    • The NOC Officer is responsible for monitoring BISWAL’s Network Operations, maintain strong communication with Field Maintenance Engineers on real time escalated faults of client’s network until resolution, generate daily reports of failures exceeding defined KPI and follow through on all customer complaints.
    • Monitor all networks 24/7 to ensure optimal performance; faults detection, analysis, troubleshooting, escalation and resolution of all Base Station Subsystems or Nodes Such BTS, BSCs and Power Equipment’s (Intrusion, Rectifiers etc)
    • Provide real time performance/management of all Base Station Subsystems (BTS) network elements for effectiveness and provision of daily reports for the next action to be carried out to improve network quality.
    • Provide solution and analyse all faults (proactive/reactive) to all power related issues at BTS sites; escalating where faults cannot be fixed and working within committed Service Level Agreement (SLA).
    • Assign faults tickets to the appropriate field engineers and follow up on tickets to ensure a speedy response as stated in the Service Level Agreement (SLA).
    • Improve overall system efficiency using the Central Monitoring System (CMS Software) by running appropriate command to check power alarms and specific status of site in real time.
    • Capture all sites that are down using various monitoring tools and escalate to the appropriate team for resolution. Acknowledging of all alarms from Base Transceiver Stations (BTS).
    • Use the approved application to log external alarm and closure of ticket logged by NSMC
    • Prepare daily, weekly and monthly reports on network activities in relations to operations of passive infrastructure. Ensure all docket information are capture in activity log.
    • Liaise with field engineers, and sub-contractors to ensure uninterrupted services at the operator’s base stations.

    Job Requirements

    • Bachelor’s Degree or equivalent in Electrical Engineering, Mechanical Engineering or related fields
    • Technical knowledge on Network Elements
    • Basic troubleshooting skills on network elements.
    • Word, Microsoft Excel, Microsoft Outlook.
    • 1-3years experience in networks operations in the telecommunication / GSM environment, Knowledge of Telecommunications Legislation (Telecommunications Act, Code of Practice etc.)
    • Cisco certifications and VoIP fundamentals a plus.
    • Mature judgment, Good coordination skills, Problem Solving Skills.

    Method of Application

    Interested and qualified candidates should forward their CV to: recruitment@biswal.ng using the position as subject of email.

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