NOC MS Transmission Team Leader at MacTay Consulting

Job Responsibilities

• Overall Manager of Transmission team in Back Office.
• Manage all Transmission Back Office Activities.
• Ensure Management reporting on NOC and participate in Management Meetings.
• Conduct or participate in recruitment interviews for selection of personnel.
• Identify training needs and make provisioning arrangements.
• Maintain compliance to all the processes related to NOC.
• Improve skill of Transmission team by training and experience sharing.
• Be on standby 24/7 for remote support as required.
• Perform Second Line Maintenance support for all Transmission NEs and associated elements.
• Solve the problems within SLA based on the contract between the company and customers.
• Able to summarize, explain and upload troubleshooting cases.
• Co-ordinate with TAC for the resolution of critical issue. Always escalate SR ticket on iCare, whether he/she can solve or not and monitor it until solved. Close the ticket within SLA.
• Performance management monitor network and provide KPI Reports using N.M.S System.
• Ensure all agreed contractual and non-contractual performance KPI's are reported and delivered as per the HU Business model.
• Setup up and ensure conducting Weekly governance management setup with customer and addressing all issues in issue log as per agreed timelines.
• Proactively making improvement / Handling plans for 1). All KPI's not meeting the SLA/WLA's; 2). handling of special events; 3). regulatory performance and guideline adherence; 4. Network Security implementation.
• Daily monitoring of the networks.
• Taking corrective action accordingly.
• Ensure preventive maintenance.
• Checking repeated outages.
• Implementation of audit tracker.
• Ensure standardization of processes and changes as agreed with the customer incorporated, educated, and complied to by Transmission team.
• Sharing findings of other critical issue.
• Provide support to circle team and ensure getting timely KPI outage, SLA, and site signoff.
• Ensure Spare parts availability through customer and SPMS department.

Qualification and Experience

• Experience in project delivery and network maintenance of transmission network products, including WDM or SDH/MSTP products is priority
• HCIE-Transmission or HCIP-Transmission certificates is priority

Other Professional Skills:

• Customer oriented approach and good negotiation skills
• Good verbal and communication skills
• English and an additional language (either Chinese or local language)
• Powerful problem-solving capabilities.

Technical Skills:

• Have 3+ years’ work experiences on transmission area.
• Have a proficient command of the installation, commissioning, and routine maintenance of DWDM and MSTP products.
• Be proficient in using U2000/NCE, routine maintenance and inspection.
• Have a basic command of the features, service planning and configuration, and service cutover MOP of DWDM and MSTP products.
• Have a basic command of the SD process and CS process for routine maintenance of transmission network and products.
• Good communication skills, service awareness, teamwork spirit, and good execution ability.