NOC Center Monitoring Supervisor at Starsight Energy

Job Summary

The position provides remote support to our clients utilizing on-line technologies, monitoring tools and advanced troubleshooting skills. The NOC supervisor would manage the network operations in accordance with organizational policies and goals, particularly to improve operational efficiency. NOC Supervisor will work alongside the onsite engineers and ensure that issues are resolved or escalated appropriately.

Job Description

• Remotely assist the technical operations team to ensure compliance on all their site duties.
• Closely monitor performance parameters using the remote monitoring systems and identify trends.
• Document records of planned maintenance operations.
• Escalate issues to the appropriate parties as needed to ensure the most efficient and expedient means to problems resolution.
• Involvement in field work and 'know your clients' scheme.
• Serves customers by providing product and service information; resolving product and service problem.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Prepares product or service reports by collecting and analyzing customer information.
• Report preparation, correspondence duties with clients and outsourced personnel.
• Additional duties required as needed.
   

Job Experience

• 1 to 2 years of experience
• Technical certifications (MCITP, SonicWall, Cisco, etc.) are a strong plus; high commitment level to obtaining certifications in a scheduled timeframe.
• Experience with troubleshooting and supporting of various technology environments, over the phone within a helpdesk/NOC environment.
• Must have excellent phone etiquette as well as customer service and interpersonal skills.
• Comprehensive understanding of operating platforms, connectivity, security, email, and information storage.
• Must be strong in both Windows server and desktop operating systems.
• Knowledge of Office 365, Exchange, Active Directory, DNS, Outlook.
• Must understand domains and TCP/IP and working knowledge of SNMP, OSI Model, Syslog is highly preferred.
• Working within an environment under SLA-like conditions is highly preferred.
• Outstanding communication, project management and organizational skills required with case Management/ticketing systems experience.
• They should have prior experience working in a data center, NOC environment. Technical background in networking and engineering.