NMD Revenue Support Officer at ETC Workforce Services Limited

Role Purpose

• We are seeking a detail-oriented and analytical NMD Revenue Support Officer to join our team.
• This role is responsible for setting up, monitoring, and managing the prepaid meters database, ensuring data accuracy and operational efficiency across our metering platforms.

Key Responsibilities

• Review and process energy adjustments following necessary approvals.
• Perform monthly reconciliation of total energy adjustments.
• Review reconciliation documents from Business Units for prepaid account setup on AMI and Ultima platforms.
• Set up new prepaid accounts (CIS & Ultima) on vending platforms in line with established guidelines.
• Analyse and interpret customer complaints using statistical techniques and database insights.
• Develop and implement data collection strategies to reduce errors and improve efficiency.
• Evaluate and spread customer arrears based on requests from Business Units.
• Maintain and update the NMD metering database.
• Resolve customer vending-related issues on the PPM platform.
• Troubleshoot and resolve offline customer profile issues.
• Conduct daily installation quality checks and generate certification reports.
• Track installation progress on feeder and DT basis to ensure compliance with standards.
• Adhere to Quality Management System and Occupational Health & Safety requirements.
• Support the Unit Head and Department Head with additional duties as assigned.

Minimum Requirements

• First degree in Social Sciences or related field.
• Minimum of 2 years of relevant experience.
• Proficiency in Microsoft Excel for analytics and business reporting.
• Strong understanding of CRM systems and data management.
• Ability to multitask and meet strict deadlines.
• Excellent team collaboration and communication skills.

Skills & Competencies
Technical Competencies:

• Electricity Regulations and Policies
• Data Gathering and Analysis
• Customer Support and Payment Solutions
• NMD Meter Reading and Management
• Energy Loss Reduction Techniques.

Behavioural Competencies:

• Strong communication and interpersonal skills
• Problem-solving and decision-making abilities
• Supervisory and resource management skills
• Business acumen and commitment to task.