Night Manager / Auditor at Bolton White Hotels & Apartments

Job Summary

• The Night Manager / Auditor will represent the Management during the night.
• He will also assist the Front Office Manager in all aspects of the department including but not limited to operations, planning,budgeting, and staffing following hotel policies and procedures.
• The Night Manager / Auditor provides leadership and support to all members of the Front Office and enforces the hotel's Standards of Excellence in all areas supervised.

Duties & Responsibilities

• Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures,coaching, training, and correcting where needed.
• Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
• Conduct Briefing for all staff during Night Shift.
• Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.
• Check accommodations, make sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
• Maintain a professional and high-quality service-oriented environment at all times.
• Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem-solving, disturbances, special requests and any other issues that may arise.
• Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
• Required to welcome our guests to the hotel in a friendly and helpful manner, and ensure that the public areas are kept clean and tidy.
• Occasionally assist guests with their luggage, be a point of contact for our guests, valet park guests' cars and other responsibilities to ensure all requirements are met during our guests' stay.
• Must actively participate in the decision-making process on guest relocation for nights when overcapacity, execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Front Office Manager and/or Manager on Duty prior to shift start.
• Monitor and develop team member performance to include, but not limited to, providing supervision,scheduling, assigning nightly work, conducting training, conducting counseling and evaluations and delivering recognition and also reward.
• Ensure the accurate completion of the daily night audit in a timely fashion.
• Must be able to perform the full night audit.
• Oversee preparation of daily summary reports.
• Assist the Front Office Manager in implementing and enforcing financial controls throughout the department.
• Should Show Initiative, Problem Solving, Staff Training, and Team Leading.
• Work closely with the Housekeeping Department to improve guest services and foster cross-departmental communication.
• Be aware and able to enforce all safety procedures.
• Remain current in all updates about new procedures and training.
• Report any suspicious persons, activities, and/or hazardous conditions to the Security department
• Posts room charges and taxes to guest accounts.
• Processes guest charges vouchers and credit card vouchers.
• Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.
• Transfer charges and deposits to master accounts.
• Checks to see that all charges are assigned to the appropriate departments.
• To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been.

Qualifications / Requirements
Education:

• Bachelor's degree in Hospitality or other related fields.
• Computer Knowledge and experience in MS Office programs, Opera Software.

Experience:

• Previous front-office experience in a supervisory/management capacity in the hospitality industry is required.

Pre-Requisites:

• Must be able to communicate in English writing and speaking and other languages are advantages.
• Good personality and charisma are important to the Night Manager / Auditor in the way to represents himself on behalf of hotel management.