Network / Systems Administration (Technical Services) at PPC Limited

Job Purpose

• To ensure Systems and Network objects companywide are functional
• To ensure the functionality of all Company Systems and Network Objects

Job Responsibilities
Key Result Area 1 - Systems Management & Operations:

• Manage and maintain messaging and collaborating systems (Ms Exchange and Google G-Suite)
• Maintain system and verify that peripherals are working properly.
• Identify and solve problems that arise with computer networks and systems
• Update system as soon as new version of OS and application software comes out
• Monitor computer networks and systems to identify how performance can be improved
• Maintain network and computer system security and ensure that all systems are operating correctly
• Collect data in order to evaluate the network’s or system’s performance and help make the system work better and faster.

Key Result Area 2 - Hardware & Software Management:

• Servers’ management and maintenance.
• Monitor system performance and quickly arrange repair for hardware in occasion of hardware failure.
• Install software and create a backup and recovery policy
• Install all network hardware and software and make needed upgrades and repairs
• Monitor network communication.

Key Result Area 3 - User & Vendor Management:

• Users supports and administration (setup and maintaining accounts)
• Train users on the proper use of hardware and software
• Password and identity management
• Implement the policies for the use of the computer system and network Setup security policies for users.
• Add users to a network and assign and update security permissions on the network
• Sourcing for genuine affordable consumables and ensure they are effectively utilized.
• Assist BPMO establish vendor supplies meet with the customer’s specifications.

Key Result Area 4 - Personal Development:

• Update job knowledge
• Participate in educational opportunities and read professional publications
• Maintains personal networks
• Participation and membership of professional organizations.

Key Performance Indicators
Key Result Area 1 - Systems Management & Operations KPI:

• System Maintenance
• 99.99% provision of necessary computer tools and consumables.

Key Result Area 2 - Hardware & Software Management- KPI:

• Defective servers/workstations are brought to operation within 24hrs max
• Daily backup of all the servers.

Key Result Area 3 - User & Vendor Management- KPI

• 95% of user system availability
• 97% email services availability.

Key Result Area 4 - Personal Development- KPI:

• Professional Membership and participation
• Number of training and development activities.

Job Specification

• Education: M.Sc in Computer Science
• Professional Qualification: MCSE,CCNA, ITIL
• Experience: 3 - 5 years in Network and systems Administration