Network Service Delivery Engineer II at Equinix Nigeria

Job Summary

• Proactively Performs Network Fulfilment Activities. Highlights issues and drives resolution when required. Acts as mentor and technical coach for NSD Engineer I. 

Responsibilities
Network Fulfilment:

• A working knowledge of DWDM, Metro Ethernet transmission and must have undergone a basic training in optical and wireless networks with focus on SDH/OTN/IP transmission standards/protocols
• Good understanding of telecommunications/engineering principles, transmission, and access networks, IP networks, metro Ethernet etc.
• Basic knowledge of IP and IP related Technology and protocols such as BGP, MPLS, and DNS etc.
• Basic knowledge of the Ivorian telecommunication market and/or experience working in a telecommunications environment
• Ability to interpret topography, network design maps and AutoCAD Designs/and or Visio app
• Ability to use E-Analyzer, SDH Analyzer and other signal testing tools/instrument and diverse bandwidth test apps

Problem Solving/Assessment:

• Determines and applies appropriate methodologies and tools for analyzing a range of standard, functional and/or cross-functional issues
• Helps identify process gaps and issues
• Dynamic forward thinking to ensure customers are not impacted by process/technical failures
• Determines and utilizes appropriate methodology including Lean Six Sigma where appropriate

Release Management:

• Obtains, creates and documents business requirements engaging multiple stakeholders
• Supports and manages cross-functional BRDs
• Works with the BSA's and Dev team on solution design and development
• Reviews functional design (FD)
• Partners with stakeholders to analyze, define and document business processes within and across functional areas
• Utilizes Lean Six Sigma methodology, supporting the design or improvement of business processes
• Assist in performing user acceptance testing (UAT)
• May be responsible for ensuring UAT is fully planned and executed
• Assesses testing progress
• Updates process and procedural documentation
• Completes post deployment analysis

Project Management:

• Supports project plans and resources, helping to ensure resources are in the right place at the right time
• Works with stakeholders to gain alignment through implementation and post-implementation stages
• Communicates team progress
• Applies appropriate project management skills and best practices including Lean Six Sigma
• Helps identify risks and issues

Reporting and Metrics:

• Status reporting providing periodic project updates, highlighting risks, issues and concerns
• Performs ad-hoc reporting

CSI:

• Takes part in cross functional discussions to drive issues, challenges and prioritization efforts
• Updates CSI and Issues logs ensuring the relevant detail is provided
• Develops CSI opportunities for the wider team to review

Qualifications

• Bachelors Degree Or Equivalent Experience
• Proven years work experience in the configuration, operations and maintenance of optical fiber, Metro Ethernet, SDH/OTN equipment