Network & Security Intern at Microcred Group

Supervisor: Reports to Network & Security Officer
Head of Department: Head IT

General Functions

• Ensures hardware is appropriately configured, used, managed and train users on their tools
• Provide end User support for IT Infrastructure/Services and resolve anomalies within 48 hours with walk around for business continuity. No ticket should remain unattended to within 4 business hours.
• Update inventories relating to the computer network and system and ensure integrity, confidential and availability of Company resources.
• Keep all Windows devices updated, managed and reported. (No windows updates older than 10 days, No antivirus updates older than 3 days, 100% of PCs under management and valid licenses).
• Ensure mobile devices are reported on MDM.
• Ensure all systems (e.g. Inverter, PCs, Network, CCTV Cameras e.t.c) across the branches are functional and properly maintained. Records of the devices must be kept and changes updated periodically.
• Perform routine checks on all network devices under jurisdiction and report anomalies within 24hours to management while following up on resolution.
• Keep all passwords in a database.
• Support other Systems & Applications of the Bank as necessary.

Education / Experience

• University degree in Computer Science, Electronic Engineering, Computer Electronics or equivalent.
• Minimum of 6 Months prior Internship experience in the similar role. Such as system/network administration/support, maintenance, Intrusion detection, Security Appliance Management or equivalent.
• Security + Certification or Training Report:
• Send maintenance report to management latest 48 hours after the exercise is performed.

Required Skills:

• Computer skills: Office automation
• Knowledge Application development
• Ability to work under pressure
• Integrity
• Undertaking and self-sufficient at work
• Open to new evolution in the IT field
• Fluent English (read, write and speak)
• Knowledge of microfinance banking operations.