Network Operations & Support Assistant at Aldreda Fields Limited

Responsibilities

• Monitor all networks 24/7 to ensure optimal performance; faults detection, analysis, troubleshooting, escalation and resolution of all Base Station Subsystems or Nodes Such BTS, BSCs and Power Equipment (Intrusion, Rectifiers, etc)
• Provide real time performance/management of all Base Station Subsystems (BTS) network elements for effectiveness and provision of daily reports for the next action to be carried out to improve network quality.
• Identify malfunctioning BSS network element for overall efficiency using various management tools.
• Escalate unresolved site issues to the NOC/Support Coordinator and/or Manager
• Provide solution and analyse all faults (proactive/reactive) to all power related issues at BTS sites; escalating where faults cannot be fixed and working within committed Service Level Agreement (SLA).
• Ensure that power related alarms, high temperature alarms, smoke alarms and intruder alarms on cell sites are correctly escalated and followed up until there is a resolution in line with the Service Level Agreement (SLA).
• Assign faults tickets to the appropriate field engineers/technicians and follow up on tickets to ensure a speedy response as stated in the Service Level Agreement (SLA).
• Review and general clean-up of Ticket queue.
• Monitor real time site alarms
• Collate and prepare hourly reports on network monitoring, problem resolution and site outage recorded at all sites.
• Maintain excellent network performance by using AFL’s software.
• Integrate and configure all BTS Sites to the Company’s software, while testing its performance.
• Improve overall system efficiency using the Central Monitoring System (CMS Software) by running appropriate command to check power alarms and specific status of site in real time.