Network Operations Center (NOC) Engineer at Fibrehub Internetworking Limited

Job Brief

• We are seeking a proactive and detail-oriented NOC Engineer who will be responsible for monitoring, maintaining, and ensuring the stability of the network infrastructure and services, and coordinating timely resolutions to maintain high service availability for customers.

Responsibilities

• Monitor ISP backbone, access networks, and customer links using NMS tools.
• Detect and respond to alarms, outages, or performance degradations.
• Log, prioritize, and escalate incidents in accordance with SLAs.
• Perform first-level and second-level troubleshooting for network faults.
• Provide remote support to field engineers during installations, repairs, or escalations.
• Work closely with Tier-3/Engineering teams for complex issues.
• Support routine maintenance activities (upgrades, patches, backups).
• Implement and monitor change requests following standard procedures.
• Document and update network diagrams, incident logs, and technical reports.
• Communicate effectively with customers on service status and incident resolutions.
• Ensure timely updates to clients and account managers during outages.
• Track KPIs (uptime, latency, throughput, packet loss).
• Recommend improvements to enhance network reliability and customer experience.

Key Attributes and Competiencies

• Bachelor’s degree in Computer Science, Electrical/Electronics Engineering, Telecommunications, or related field (or equivalent experience).
• 2+ years’ experience in ISP, telecom, or enterprise networking environment.
• Strong knowledge of TCP/IP, BGP, OSPF, MPLS, DNS, DHCP, VPNs, and routing/switching.
• Experience with monitoring tools (e.g., PRTG, SolarWinds, Nagios, Zabbix, Cacti).
• Familiarity with fiber optics, wireless, and last-mile technologies.
• Hands-on with Cisco, Juniper, Mikrotik, or Huawei equipment.
• Excellent problem-solving, communication, and teamwork skills.

Preferred Certifications (Optional but Valuable):

• CCNA/CCNP (Cisco Certified Network Associate/Professional)
• JNCIA/JNCIS (Juniper)
• Mikrotik MTCNA/MTCRE
• ITIL Foundation (for incident/change management)