Network Operations Center Engineer at Sigma Consult

• We are seeking a skilled Network Operations Center (NOC) Engineer to monitor, maintain, and support our telecommunications and fixed wireless network infrastructure. The successful candidate will ensure optimal network performance, promptly resolve incidents, and escalate complex issues where necessary. This role demands strong technical expertise, excellent problem-solving skills, and the ability to perform efficiently in a fast-paced 24/7 operational environment.

Key Responsibilities

• Perform system administration tasks across all network elements to ensure seamless operations.
• Proactively monitor network and system performance, identifying and resolving potential issues before they affect customers.
• Conduct continuous network surveillance and respond to system-generated and customer-reported incidents.
• Analyze traffic data and usage trends, escalating issues to the network design authority when required.
• Escalate unresolved or complex technical problems to the Problem Management team.
• Manage incident resolution using network monitoring and management tools in line with SLA requirements.
• Maintain accurate incident logs, reports, and documentation of network events and resolutions.
• Track supplier performance and escalate cases where SLAs are not being met.
• Take ownership of technical issues to ensure timely and effective resolution, minimizing downtime.

Qualifications & Skills

• BSc/HND in Computer Engineering, Telecommunications, or a related field.
• Strong communication skills (written and verbal).
• Ability to make fact-based, quick decisions under pressure.
• Prior experience in telecommunications or network operations environments.
• Solid understanding of Fixed Wireless Communications technology.
• Cisco Certification (CCNA/CCNP) required.
• Hands-on experience with Cisco switches and related networking equipment.
• Strong analytical and troubleshooting skills with attention to detail.
• Ability to work effectively in an international, multi-cultural, and high-pressure environment.
• Willingness and availability to work on a 24/7 shift rotation.