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  • Posted: Jun 2, 2023
    Deadline: Not specified
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    Doheney Services Ltd is a Human Resource Consulting outfit set up in November 2004. The Firm is a one- stop firm providing specialized and in depth human resource consultancy services across several key industries. Some of the industries we cover include Oil & Gas, Telecommunications, Banking & Financial Services, Transport & Logistics, manufa...
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    Network Operations Center Engineer

    About the job

    • The role will primarily focus on monitoring, assisting with incident resolution, and ensure high availability of our infrastructure and Network Elements

    Skills/Requirements

    Core Requirements and Responsibilities:

    • Proactive monitoring of availability and performance of Network elements, infrastructure and data center using existing tools.
    • Act as a First Point of Contact for incidents, escalations and business impacting technology issues.
    • Respond and perform first level triage of incidents within defined SLAs and work with teams towards resolution.
    • Assist in performing root cause analysis and root cause fixes.
    • Escalate to other teams, management, vendors or service providers for unresolved incidents based on defined processes or instructions from the management team.
    • Send out regular communication on the status of incidents.
    • Document incident details and troubleshooting steps followed along with timelines.
    • Work with problem manager to track problem resolutions to ensure the incident did not recur.
    • Perform other tasks defined by the management team.
    • Willing to in a 24x7 Work environment on shift system

    Knowledge, Skills and Abilities:

    • 1- 3 years’ experience in telecom NOC.
    • Good verbal and written communication skills
    • Able to understand technical terms.
    • Ability to perform high-level troubleshooting of infrastructure and application issues.
    • Working knowledge on Huawei M2000, U2000 is preferable.

    KEY WORDS

    • U2000
    • M2000
    • Network monitoring
    • Escalations

    Method of Application

    Please send CVs to vsibigam@doheneyservices.com

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