Network Engineer at BrainShare Technologies

Role In Summary

• As a key member of our Technical team, you will be responsible for the execution of Technical/Network strategy, coordinates the Network Operation Centre (NOC) to achieve maximum possible service availability & performance for Brainshare customers. Ensure total customer satisfaction for the Company clients at all time.
• Coordinate Data Center operations including risk management and mitigation, corrective and preventive maintenance of critical infrastructure, vendor management and metric reporting.

Main Duties

• Manage and monitor all Institutional and special corporate clients’ links.
• Ensure stable & reliable network services from our upstream providers.
• Responsible for the on-site management of Data Center, contractors and vendors, ensuring that all work performed in DTC is in accordance with our practices and procedures.
• Coordinates with BBC DTC Manager on projects, capacity management, optimization, reliability and efficiency of our facilities in the DTC.
• Manage routine maintenance and emergency services on our systems in DTC.
• Assist in the design, implementation, and commissioning of new facilities in DTC.
• Assist in developing, designing & implement workflows for infrastructure configuration, back –up & management.
• Introduce new networking technologies or improve existing technologies to add value to existing services & capabilities.
• Develop solutions that drive the success of our network.
• Participate in developing policies, procedures and technical reports.
• Leverage networking tools to identify & mitigate networks anomalies.
• Handles & coordinates network trouble shooting & fault analysis.
• Coordinates Trouble Ticket generation & swift responses.
• Coordinates escalation matrix & solution management.
• Manages deployment & maintenance of network monitoring, analysis & reporting tools.
• Coordinates configuration processes on the hardware.
• Manages installation of network hardware & software.
• Provide technical guidance and leadership to Technical Support Team in interpreting and reacting to networks issues/events.
• Contribute to design & enhancement of the Company Data Center infrastructures.
• Review new technologies and keep the company at the forefront of developments in Network Engineering.
• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues, including account set and network configuration.
• Talk Clients through a series of actions, either via phone, email or chat, until they have solve a technical issue.
• Provide prompt and accurate feedback to Customers.
• Report from time to time to CTO.
• Any other Tasks assigned to you by the Management.

Personal Qualities & Qualifications
Job Holder need to be:

• Degree holder in Electrical Electronic Engineering, Telecommunications Engineering Or Computer Engineering from reputable higher institution.
• Must be certified professional in the relevant network engineering certifications like CCNA, CCNP & CCIE etc.
• BGP, TCP/IP, Vlan experience.
• A focussed, self-motivated Network Engineer with creative flair who will bring Network strategies to life.
• An Engineer passionate about Network Strategies that thrives on delivering exciting performance and content.
• A highly effective individual who has an absolute eye for detail and is focussed on improving business performance through exceptional Network – Strategies/Solutions execution, reporting and evaluation.
• Project Management skill (advantage).

Demand on the Job:

• Must have 3 years and above cognate experience in Network Engineering from telecommunications related organisation, especially ISP firm.
• Ability and wiliness to work long hours and meet tight deadlines.
• Ability to work under none or minimal supervision.
• Maybe required to work weekends and in shifts.

Age Bracket:

• 28 - 40 years of age.