Mobile Teller at La Fayette Microfinance Bank Limited, Advans Nigeria

Main Responsibilities
Manage a portfolio of clients:

Build a portfolio of clients by:

• Proposing the service to existing Advans clients
• Prospecting potential clients at their business places and following up through regular contact with prospects
• Monitor the deposits of the clients under supervision.
• Grow the individual deposit portfolio in line with the targets set by the Management by offering quality service and selling products that fit the particular clients’ needs.
• Accordingly answer clients’ questions and complaints related to Advans LFMFB products and services.
• Participate in the promotion of Advans LFMFB products and services by informing prospects as well as clients.
• Identify clients’ needs and propose new products/services to management.

Field Cash Collection activities:

• Organize an efficient daily collection schedule with clients in the portfolio.
• Collect clients’ deposits, and transfer the money collected directly into clients’ accounts via the BankOne technical application on the phone.
• Ensure all cash transactions are done according to Advans LFMFB policies and procedures.
• Respect AML/KYC policies by identifying all the clients and reporting any suspicious transaction.
• Strictly adhere to the MIS requirements when registering all cash transactions in the MIS system.
• Report any cash shortage or overage to the CSM and Deposit Team Lead
• Encourage clients to make deposits on their Advans account.
• Liaise with Client Officers on clients interested by the Mobile collection service for saving.
• Create new clients and accounts on the field.

Organization and control:

• Cash counts and controls: ensure and control the conformity of transactions with collected cash and monitoring tools.
• Ensure compliance of all operations performed with Advans policies and procedures.
• Share information and best practices with other Mobile Tellers.
• Report all the issues related to the job to the CSM

Profile

• An OND / N.C.E graduate from an accredited Polytechnic or College of Education.
• Must have completed his/her industrial training.