Mission ICT Expert at Action Against Hunger | ACF-International

Key responsibilities:

• Ensure that a backup policy validated by the mission and by the ICT referents at HQ is disseminated and applied throughout the mission;
• Configure the backups on the workstations and ensure that they are carried out in compliance with the standards and the backup policy;
• Ensure the maintenance of computers and check daily / monthly that preventive and corrective maintenance tasks have been carried out;
• Install and maintain the local networks of the mission according to the standards (kitlog);
• Check that network equipment is working properly;
• Analyze the use of the network infrastructure (Firewall, NAS) and propose technical solutions to improve the situation (security, performance, etc.);
• Ensure the functioning and monitoring of the means of communication on the mission;
• Ensure the follow-up of local telecommunications providers (Internet, fixed and mobile telephony, etc.) and the rationalization of associated costs;
• Train users in the proper use of ICT resources, the ICT basics and compliance with security rules upon arrival and at regular intervals;
• Ensure the capitalization of data and procedures related to the use of computer and network resources and ensure their dissemination;
• Provide software support to users for information and email sharing;
• Report the problems encountered and the solutions provided to the manager and team members;
• Ensure the identification of training needs, the development of training materials and their organization;
• Create indicators to monitor user satisfaction;
• Treat all users in a respectful and fair manner, in accordance with ACF's code of conduct and policies (gender, safeguarding, etc.);
• Produce an ICT activity report on a monthly basis and send it to its managers (equipment fleet indicators, telecom indicators, user satisfaction indicators);
• Propose the implementation of ICT resources improving the work efficiency of users in accordance with the standards;
• Propose, validate and ensure the implementation of an ICT strategy;
• Develop and monitor the network with partners (NGOs, donors, etc.) at the technical and operational level.

Position Requirements:

• Minimum of a Bachelor's degree in Information Technology or related fields;
• Professional certificate(s) in ICT sector;
• Masters in IT related field is an added advantage;
• Minimum of 3 years work experience required;
• Work experience in team management;
• Significant experience working in similar position;
• Capacity to conduct trainings;
• Strong verbal, written and communication skills ; approachable, diplomatic, able to maintain confidentiality ; able to work effectively in diverse, cross-cultural teams in a complex, multi-site work environment;
• Excellent attention to detail, highly organized, rigorous, self-motivated, strong sense of responsibility, ability to work independently;
• Capacity for analysis, synthesis and reporting of large amounts of information.