MICE Sales Manager at Smart Partners

Industry: Hospitality
Reports to: Director of Sales/General Manager

Job Scope

• Under the general guidance and supervision of the Director of Sales or his/her delegate and within the limits of the Hotel's policies and procedures.
• The MICE Sales Manager would be responsible for achieving all MICE related room nights and Food & Beverage Target.
• He/she will be responsible for identifying and selling individual accounts on behalf of the Hotel in accordance with the Department's Marketing Plan.

Job Responsibilities

• Establishes relationship individual clients, organizations, associations, social, and/or corporate businesses through direct outside and inside selling to secure business for the hotel and ensure room night sales and revenue goals are met or exceeded.
• Actively prospect and sign new businesses
• Develops and maintains individual account plans for all top accounts that are designed to maximize production.
• Recommends programs using data and business research to meet clientsТ needs as well as provide alternate proposals.
• Conducts research activities to identify frequent business travelers
• Monitors and handles inquiry calls and provide client proposal in accordance with established departmental policies and procedures
• Assists in developing and implementing Sales plans and also participates in annual budgeting and planning process.
• Maximizes up-selling opportunities by proposing additional events and activities suitable and complimenting to the MICE booking
• Works closely with other Departments to facilitate services agreed upon by the Sales office and prospective clients.
• Maintains client files and update information daily in accordance with established departmental policies and procedures. Produce monthly sales-related reports and sales forecasts for assigned area of responsibility.
• Provides feedback to the Director of Sales on changing marketing conditions, trends in the competition, as a result of direct sales solicitation, telephone and direct mail in his/her marketing areas.
• Ensures that the HotelТs Sales policies and SOPs are adhered to at all times
• Promotes Teamwork and Quality Service through daily communication and coordination with other departments.

Background, Skills and Experience

• A Bachelor's Degree in any course.
• Minimum of 8 years' experience within Sales and Marketing Department or similar environment preferably in a Five Star Hotel.
• Strong Communication Skills (Verbal, Listening and Writing)
• Excellent Hospitality Skills
• Strategic thinking and business minded whilst also being able to demonstrate a commitment to Guest Satisfaction
• Excellent Track Record in meeting and exceeding Targets
• Ability to work under pressure and without Supervision
• Exposure in handling international and local MICE groups
• Ability to work alone and within a team
• He/she must be Detailed Oriented, Pro-active and reliable and show good problem solving skills
• He/she must have very Strong Interpersonal and Public Relations Skills.