Merchant Support Specialist at Arca Payments Limited

Location: Head Office. Lagos

Description

• As a Merchant Support Specialist, you will play a pivotal role in supporting the Business Development team with sales and technical competence.

Responsibilities

• The focus will be to deliver compelling products and services to our clients’ customers using metrics, creativity, agility, resourcefulness, and grit.
• Assist in the development of devices, Merchant Support and training materials to address identified areas for improvement.
• To identify and onboard client /merchant partners across all the categories on our platform
• Aggressively hunt and ensure the targets are met at the end of every month
• Establish and nurture relationships with new and existing clients / merchants, ensure growth within every account entitled
• Conduct client KYC, understanding client profiles and sales process effectively to navigate through the hierarchy of large/small clients
• Ability to closely work with clients' and internal teams to customize proposals/deliverables as per requirement
• To submit weekly and monthly performance reports on requested intervals
• Own and resolve merchant issues end to end via email and telephone

Educational Qualifications

• Minimum of OND / HND or Bachelor's degree in relevant field
• Sales and Marketing background with Technical skills a plus

Experience:

• Aggressive sales professional with 1-2 years of sales experience, preferably from FMCG, Retail, Banking, E commerce, Payments background
• A proven track record of meeting and exceeding sales goals/targets as well as managing sales
• Proficiency in MS applications and MS Excel, Pivot tables and reports
• Excellent negotiation and communication skills with ability to share timely and appropriate information with teams and cross functional partners
• Good analytical ability having experience managing P & L of clients
• Should be a self-starter with strong ownership spirit.