Merchant Engagement Officer at Konga Online Shopping Limited

Purpose
A brief overview of the role:

• The Merchant Engagement Officer is responsible for expanding the customer base and merchant network by identifying, developing and implementing effective business development and sales strategies to generate leads

Key Duties

• Actively engage merchants on a weekly basis via phone/store visit
• Proactively provide merchants with trading tips to be successful on the platform
• Request deal (competitively priced) products from merchants on a weekly basis
• Aggregate weekly products for marketing consumption
• Relay feedback from merchants to help improve selling experience
• On-board strategic merchants
• Identify & fill up assortment gaps in all categories
• Come up with initiatives to drive the overall success of marketplace sales
• Work with marketing to ensure representation on all marketing assets
• Assist merchants with managing online sales and also get feedback on any issues raised
• Follow through with merchant escalation.
• Developing strategic relationships at each marketplace to learn about best practices, pilot programs, new opportunities, or policy changes and finding ways to improve sales for our clients
• Assisting in business development activities related to selling marketplace services to clients/prospects
• Growing merchants by creating and implementing community marketing efforts and managing and nurturing the merchant communication channel
• Increasing the volumes of merchants by: a) promotion across multiple channels including social media and blogs; one-on- one discussions at weekend markets, trade shows and other events b) Improving the volume of listing merchants c) helping Konga focus on certain categories
• Provide clear communication to Sellers of how best to maximize their opportunity
• Work with Marketing and Merchandising to incorporate Sellers promotions into Sears.com promotions.
• Work with seller support, Operations, & IT to communicate any Seller technical issues and ensure immediate resolution.
• Set-up, track and improve content quality metrics to ensure consistency, accuracy, and optimal experience across platforms.
• Set-up, track and improve production velocity and costs across the various content improvement stages.
• Supervise the production team to ensure unit objectives are achieved.

Qualifications
Essential:

• HND / B.Sc in any field with 3-year experience in the same or related role
• Excellent product knowledge
• Efficient in the use of MS Office Suite
• Ability to work efficiently in a highly demanding environment
• Strong communication skills and excellent interpersonal skills.
• Strong conflict management skills
• Strong problem solving and resource management skills
• String Product and Analytical skills
• Demonstrated success preferably in Ecommerce;
• Strong creative, strategic, analytical, organizational and personal sales skills
• Commitment to working with shared leadership and in cross-functional teams
• Strong oral and written communications skills;
• Strong business analytics, relationship management, strategy development, project management, problem-solving and change management skills;
• Professional and positive approach, self-motivated, team player, dynamic, creative with the ability to work on own initiative;
• Excellent communicator with ability to influence and persuade across all levels of the organization.

Knowledge / Experience:

• Good product knowledge
• Problem analysis and problem-solving
• Adequate knowledge of the supply chain and procurement function
• Data collection and ordering
• Knowledge of MS Suite and other relevant computer applications
• Proficiency in Excel
• Excellent communication skills (Verbal and Written)
• Good presentation skills
• Attention to detail
• Effective planning & leadership skills
• Problem analysis and problem-solving.