Merchant Acquisition Specialist at iRecharge Tech-Innovations

About the Job

• Merchant Acquisition Specialist will be responsible for driving the adoption of the company’s products to offline businesses such as Chain Stores, restaurants, Supermarkets, FMCG, pharmacies, Betting, etc. and developing strategies to increase sales revenue and meet retention targets.
• The ideal candidate will be apt in building strong relationships with strategic customers and will be able to identify needs and requirements to promote the organization’s solution and achieve mutual satisfaction.

Job Description

• Explore and onboard merchants within assigned territory.
• Deploy POS, mobile and desktop apps and train merchants to effectively use them and also manage the relationship
• Communicate important company updates to the merchant under their supervision and ensure that the information is understood.
• Resolve transaction and application-related issues for merchants.
• Escalate transaction issues where necessary to your superior.
• Ensure that merchants are empowered to meet targets.
• Research new market areas and distribute branding materials to merchants
• Work closely with the team in visiting, interacting and focusing on clients’ needs, proffering solutions and where peculiar challenges are recorded, feedback are collected and properly reported to the line manager in a timely manner.
• Work closely with the line manager to suggest and recommend new initiatives that could improve merchant experience with the usage of our hardware and software access channels.
• Ensure active and inactive business partners are routinely visited.
• Ensure at least 80% retention rate at any given time.

Education Qualifications, Experience, Skills, and Competencies

• Bachelor's Degree in Business Administration, Social Sciences or other related disciplines.
• Experience in Sales and marketing or related fields with 1-3 years of experience as a Merchant Acquisition Executive in Fintech, Agency Banking Firm, or Direct Sales Executive in a Commercial Bank.
• Comprehensive understanding of POS business, great understanding of agency banking and merchant scenarios.
• Proven experience in Customer Service is a plus.