Merchant Acquisition & Management Officer at InfoStrategy Technology

Department: Head Growth & Implementation

Job Summary

• We are looking to fill this position with someone that is experienced in merchant acquisition and management.
• The primary responsibilities will be to sell the company’s products and services, manage the sales representative, acquire new customers and retain the existing customers.

Essential Duties and Responsiblites

• Identifying and acquiring of new customers via cold calls and scheduled meetings.
• Physical onboarding of new merchants by training them, helping with installation set-up and providing strategic branding items.
• Retention of existing customers by creating strategies for follow-up and physically monitor to ensure that merchants remain active.
• Achieve set targets as reviewed by the from time to time.
• Ensuring that all abandoned sign-ups/registrations are categorized and converted to valuable customer accounts.
• Ensure optimal utilization of POS in all locations.
• Establish and maintain a beneficial relationship with stake holders.
• Gathering feedback from merchants on a routine basis to help gain insight into needs, problems and recommendations.
• Providing non-technical support to merchants and customers promptly and escalating other forms of support to the appropriate units
• Manage relationship with merchants and escalate challenge for prompt resolution.
• Supervising and monitoring marketers, sales reps and device technician.
• Generate timely reports indicating the status of all activities.
• Other duties as assigned.

Qualifications, Experience, Skills and Competencies

• Must be experienced in Merchant Acquisition or Marketing
• Must be experienced in sales roles
• Ability to drive sales process from planning to closing.
• Must have knowledge of the local market
• Must be able to manage a team.
• Proven record of leadership.
• Strong Customer Relationship skills
• Excellent communication and interpersonal skills.
• Excellent knowledge of Microsoft Office suite