Merchant Acquisition & Growth Manager at Payzeep

Job Summary:

• The Merchant Acquisition and Growth Manager will play a crucial role in expanding Payzeep's merchant network and driving transaction volume on our platform. This role involves end-to-end management of the merchant lifecycle, from onboarding and activation to retention and growth. You will focus on acquiring high-value merchants, e-commerce businesses, and online merchants, providing them with tailored payment solutions, including POS terminals and web payment integration.

Key Responsibilities:

Merchant Acquisition:

• Develop and execute a comprehensive merchant acquisition strategy targeting various segments, including high-value merchants, e-commerce businesses, and online retailers.
• Identify and pursue leads through online channels, industry events, referrals, and partnerships.
• Create compelling marketing and sales materials showcasing the benefits of Payzeep's payment gateway platform.

Onboarding and Activation:

• Design and implement a seamless onboarding process for new merchants, ensuring a positive first experience and rapid activation.
• Guide merchants through the technical integration of Payzeep's payment solutions, including POS terminal setup and web payment integration.
• Provide comprehensive training and support to merchants on using the platform and its features.

Relationship Management:

• Build and maintain strong relationships with merchants, acting as their primary point of contact.
• Proactively address merchant queries and concerns, providing timely support and solutions.
• Conduct regular account reviews to identify opportunities for growth and optimization.

Product and Service Adoption:

• Encourage merchants to adopt the full range of Payzeep's payment solutions, including POS terminals, web payments, mobile payments, and other relevant channels.
• Stay informed about new product developments and proactively introduce them to merchants.
• Analyze merchant transaction data to identify opportunities for cross-selling and upselling.

Retention and Growth:

• Implement strategies to maximize merchant retention and minimize churn.
• Develop loyalty programs and incentive schemes to reward active merchants and encourage continued platform usage.
• Monitor merchant satisfaction and gather feedback to improve services and address pain points.

Key Performance Indicators (KPIs):

• Number of merchants onboarded
• Merchant activation rate
• Transaction volume and value processed through the platform
• Merchant retention rate
• Number of payment channels adopted per merchant
• Customer satisfaction scores
• Revenue generated from merchant services

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 3+ years of experience in merchant acquisition, payment processing, or fintech sales.
• Proven track record of success in acquiring and onboarding merchants.
• Strong understanding of the Nigerian payments landscape and e-commerce ecosystem.
• Excellent communication, negotiation, and relationship-building skills.
• Technical proficiency with payment gateways, POS terminals, and web payment integration.
• Data-driven and analytical, with the ability to track KPIs and make data-informed decisions.