Meeting and Event Coordinator at Upbeat Centre

Principal Duties and Responsibilities

• Work with the Front Desk Team/Booking agents to resolve all customer complaints or issues bothering on space conflicts, cancellations, bespoke customer request outside of existing service offerings and other M&E related customer concerns.
• Work with client to understanding requirements for each event; ensure that the client’s specifications and request is taken into consideration when confirming and securing their bookings.
• Communicate and Coordinate with various Departmental heads and Team Leads to ensure seamless events experience with guests. All function sheets must be updated with the correct and relevant information; distributed function across departments/notice boards.
• Plan event with attention to financial and time constraints; ensure cost optimisation for each event.
• Organize event logistics such as decor, catering, entertainment, power, location, invitee list, special guests, equipment etc.
• Work with the party host to ensure that all party requirements (socks, tags…etc) are provided to guests in a timely and organized manner.
• Update event checklist regularly to ensure all aspects meet UPBEAT standards.
• Conduct site inspection visits/tour with potential customers.
• Source for vendors for various activities, negotiate the terms of agreement and ensure the most favorable terms. Register all vendors in the database and ensure updated vendor database.
• Liaise with the Finance Team to ensure that all payments and receivables are collected as and when due.
• Ensure vendor and guest compliance with insurance, legal, food handling, health and safety obligations within the facility at all times.
• Collate customer satisfaction survey distributed after events and submit weekly report to Line Manager.
• Build customer loyalty and retention by developing various schemes i.e., Birthday or Special occasions shout outs etc.
• Daily update of M&E Logbook accordingly.
• Work with the Marketing and Sales team to promote and publicize events.
• Prepare daily status report as required.

Experience and Qualifications

• A First Degree in Marketing, Hospitality Management, Public Relations or any related Social Science discipline
• Minimum of four (4) years experience in a related role or any related business.

Competency and Skills Requirements:

• Outstanding Communication and & Presentation skills.
• Well-organized with multi-tasking skills
• Excellent Vendor Management and Negotiation skills
• Intermediate Numerate and Problem-solving skills
• Proficiency in MS Office
• A passion for excellence.

Salary
N120,000 - N150,000 monthly