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  • Posted: Jan 31, 2022
    Deadline: Feb 9, 2022
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  • The MurtalaMuhammed Foundation (MMF) is a non-profit organization, founded on the ideals of the Late Gen. MurtalaMuhammed, a former Head of State of Nigeria (1975-76). The MMF has long been recognized as a pioneer of democracy, policy advocacy, education, human rights, women empowerment, disaster relief and betterment of lives of Africans. The MMF is prou...
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    MedAssist Product Manager / Operation

    Reports to: Head Resource Mobilization / Head of Operations

    Position Summary

    • The responsibilities of MedAssist Operations personnel is to manage and coordinate the people, process, product and innovation of the MedAssist Program.
    • The candidate is to drive the entirety of the MedAssist initiative, handling it as business enterprise/profit venture, overseeing activities of all medical practitioners and doctors (Full time & Volunteers) on the MedAssist telemedicine program, while ensuring compassionate, effective and efficient delivery of high quality service to all stakeholders.

    Job Description
    Sales/Business Development:

    • Design and implement business plans and strategies to promote the attainment of set goals
    • Seek and drive funding strategies, new business opportunities and marketing initiatives, contact potential clients for MedAssist
    • Set and exceed yearly and monthly sales target for MedAssist
    • Continuous work with management on the strategy and expansion of MedAssist
    • Overall Coordination, supervision management of MedAssist
    • Build expansion plan, strategy and design for the MedAssist Initiative.
    • Research the market trends to identify the customer demand for MedAssist product.
    • Support management in contract development, customer negotiations and product enhancements.
    • Coordinate with management to review and improve current relevant business development activities.

    Operations / Administration:

    • Establish and manage daily activities of clinical team members and operations that support and implement the MedAssist Initiative.
    • Establish monthly deliverables and work schedules with the call centre supervisor and the clinical team.
    • Comprehensive understanding of the process workflow, scripts and standard operating procedure (SOP) and also ensure compliance by all medical practitioners as well as train them on it.
    • Ensure clinical policies and procedures comply with current state and federal regulation and also create processes on how the team can be coordinated and the project executed successfully.
    • Monitor inbound and outbound call and emails responses to assess agent’s demeanour, customer service performance, and conformity to training manuals and procedures.
    • Regular review of script for the medical practitioners on the system in line with stipulated medical protocol as they emerge.
    • In charge of recruitment and onboarding of new volunteers and clinical team members
    • Responsible for the development and continuous training of the clinical team on the program.
    • Monitor daily performance of clinical team members to ensure duties are completed accurately, efficiently and timely.
    • Evaluate performance of clinical team members and conduct verbal and written performance evaluations at least weekly in the first month and discretionary moving forward.
    • Preparing reports and analyzing data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
    • Manage procurement, logistics, workflow management and propose solution to improve procedures
    • Any other assigned task.

    Job Qualifications / Skills

    • Master's in Business Management or an MBA, Information Technology & Sales, Marketing and Business Development, Medical MBA or any related course.
    • Minimum of 3 years working experience as a Business Manager in a startup or similar position
    • Proven and quantifiable experience in business growth and development, business acumen, marketing and sales experience.
    • I.T Savvy and ability to understand technology and work with different software
    • Initiative and negotiation skills
    • Experience in TeleMedicine/Call centre or customer care will be a plus
    • Good Administrative, planning and presentation skills
    • Excellent written, oral and communication skills
    • Fluency in a language.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified candidates should send their CV to: recruitment@mmfnigeria.org using the Job Title as the subject of the mail.

    Note: Only qualified applicants will be contacted.

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