Matrix Business Head (Retail- Mobile Industry) at Don Quester Consulting

Job Application Code: BH-001

Job Competency Requirement

1. Plan, oversee the setup and launch of Matrix Branded Stores, for the retail sale of certified Preowned products, ensuring they align with company branding and standards.
2. Create and develop store policies, visual merchandising, and customer service standards to manage matrix branded stores for the retail sale of certified preowned products.
3. Build and lead a high-performing team, including sales, inventory management, warehousing, and retail sales professionals and set clear goals and KPI’s for team members, providing guidance to achieve targets.
4. Lead and drive and monitor the sales team to achieve sales targets, deliver exceptional customer service and drive store revenue.
5. Implement inventory tracking systems, maintaining optimal inventory levels to meet customer demand while minimizing excess stock and maintaining accurate record.
6. Create and implement strategies for acquiring preowned mobile devices through trade-ins, buybacks, or importation, establishing efficient collection processes and maintain relationships with suppliers.
7. Oversee the refurbishment and repair operations, manage the repair technicians and coordinate repair schedules to ensure services meet quality standards.
8. Create and implement packaging standards and supervise the process to ensure products are adequately prepared for sale.
9. Plan and implement weekly sales strategies to target dealers, retailers, and online markets and present regular reports on division performance to senior management.

Qualifications and Skills Required

1. Bachelor's degree in Business Administration, Management, or a related field with proven experience in retail sales, inventory management, and general management, with at least 5years in a leadership role.
2. Strong understanding of the mobile device industry and market trends.
3. Exceptional communication and leadership skills.
4. Ability to analyze data, make informed decisions, and implement process improvements.
5. A results-oriented mindset with a track record of achieving and exceeding targets.