Master Control Room Operators at Deloitte

Job Description

The Master Control Room Operators will be responsible for the 24/7 operation of the broadcast transmission system and ensuring the accurate and timely delivery of programming across all platforms within Quantum Expressions Media Consult LTD. This role will ensure the seamless transmission of content, monitor signal quality, and respond to any technical issues, maintaining the integrity of the broadcast and adhering to all regulatory requirements.

Core Responsibilities

Broadcast Transmission Operations:

• Operate and monitor all broadcast transmission equipment, including servers, routers, switchers, and automation systems, to ensure seamless delivery of programming.
• Execute daily broadcast schedules, ensuring all programs, commercials, and promotional materials air at the correct times.
• Monitor and maintain signal quality, making adjustments as necessary to ensure optimal audio and video transmission.
• Ensure all transmissions comply with regulatory requirements, including FCC regulations and any other applicable standards.
• Prepare and maintain accurate logs of all broadcast activities, including program times, interruptions, and technical issues.

Technical Monitoring and Quality Control:

• Continuously monitor all on-air signals, including video and audio feeds, to detect and resolve any technical problems or quality issues.
• Utilize monitoring equipment, such as waveform monitors and vectorscopes, to analyze signal characteristics and ensure compliance with broadcast standards.
• Perform regular quality checks of incoming and outgoing feeds, identifying and addressing any discrepancies or errors.
• Troubleshoot technical issues, such as signal loss, audio problems, or equipment malfunctions, and implement corrective actions.
• Coordinate with engineering and maintenance staff to resolve complex technical problems and perform preventive maintenance.

Automation System Management:

• Operate and manage broadcast automation systems to schedule and control the playback of programming and commercials.
• Ensure the accuracy of program schedules and playlists, making any necessary changes or updates.
• Monitor automation system performance, identifying and resolving any errors or malfunctions.
• Prepare and load media for broadcast, ensuring all files are in the correct format and meet technical specifications.
• Perform regular backups of automation system data and configurations.

Live Broadcast Support:

• Support live broadcasts, including news programs, sporting events, and special events, ensuring smooth and error-free transmission.
• Operate studio equipment, such as switchers, routers, and graphics systems, during live productions.
• Coordinate with studio personnel, including directors, producers, and on-air talent, to ensure seamless execution of live broadcasts.
• Respond quickly and effectively to any on-air emergencies or changes in the broadcast schedule.
• Ensure all live broadcasts adhere to broadcast standards and regulations.

Content Ingest and Playout:

• Ingest and prepare program content, commercials, and promotional materials for broadcast, ensuring they meet technical specifications.
• Verify the quality and accuracy of all incoming media, performing quality control checks as needed.
• Manage the storage and organization of media assets, utilizing media asset management systems.
• Schedule and play out content from various sources, including servers, tape decks, and live feeds.
• Ensure all content is played out in accordance with the broadcast schedule and any specific instructions.

Communication and Coordination:

• Communicate effectively with other departments, including programming, production, and engineering, to ensure smooth broadcast operations.
• Maintain clear and concise communication with supervisors and colleagues, providing regular updates on broadcast status and any technical issues.
• Coordinate with external vendors and service providers, such as satellite providers and transmission facilities.
• Document all technical issues, incidents, and resolutions in a detailed and accurate manner.
• Follow established communication protocols and procedures for reporting problems and escalating issues.

Qualifications

Educational Requirements

• Bachelor's degree in Broadcasting, Electronics, or a related field

Professional Requirements

• Industry certifications (e.g., SBE Certified Broadcast Technician) are a plus

Experience Requirements

• Minimum of 4-7 years of experience as a Master Control Room Operator or in a related broadcast operations role
• Proven experience in operating and maintaining broadcast transmission equipment
• Experience with broadcast automation systems and media asset management systems

Knowledge Requirements

• Thorough understanding of broadcast regulations and standards (e.g., FCC)
• Knowledge of broadcast workflows and procedures
• Understanding of media asset management principles
• Knowledge of live broadcast operations and procedures
• Familiarity with satellite transmission and distribution systems
• Basic understanding of networking and IT principles

Skill Requirements

• Proficiency in operating broadcast automation systems
• Strong understanding of video and audio signal flow and routing
• Knowledge of broadcast transmission equipment, including servers, routers, switchers, and monitoring equipment
• Familiarity with various video and audio formats, codecs, and standards
• Ability to troubleshoot technical problems and perform basic equipment maintenance
• Proficiency in using computers and related software

Personal Abilities

• Unquestionable integrity and ethical standards
• Excellent attention to detail and accuracy
• Ability to work under pressure and in a fast-paced environment
• Strong problem-solving and decision-making skills
• Excellent communication and interpersonal skills