Marketing Officer at George Houston Resources Limited

JOB RESPONSIBILITIES

• Day-to-day operations in the customer support department are supervised.
• Responding to customer service issues as soon as possible.
• Developing excellent customer service policies, processes, and standards.
• Creating customer satisfaction goals and working with the team to fulfill them on a consistent basis.
• Putting in place an efficient consumer loyalty program.
• Keeping accurate records and recording all customer service activities and conversations.
• Analyzing service statistics and writing detailed reports on your results.
• Recruiting and training new customer service representatives.
• Managing the customer service department’s approved budget.
• Maintaining current knowledge of industry techniques and practices.
• Improve customer service, engage customers, and encourage the organic development
• Take charge of client issues and see them through to completion.
• Establish a defined mission and deploy techniques to achieve it.
• Create service policies, processes, and standards.
• Maintain accurate records and document customer service actions and conversations.
• Analyze data and create accurate reports

QUALIFICATION AND REQUIREMENTS:

• HND/BSC in Business Administration or related field from recognized institution.
• 2-3 years experience as a Customer Service Manager, Retail Manager or Assistant Manager in Printing and Advertising Company
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Proficiency in English
• Working knowledge of customer service software, databases and tools
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation