Marketing and Customer Relations Manager at HiiT Plc

Role Summary

Customer Relations Management and Marketing functions at Territory level.

Key Accountabilities:

Customer Relations Management Functions:

• Manage CRM functions.
• Supervise the collection, collation and analysis of Prospects and Customers data for informed marketing decision making.
• Sustain and improve on Brand reputation at Territory level.

Marketing Management Functions:

• Responsible for actualization of set Territory's Marketing and sales Goals/Objectives.
• Manage the lead generation and conversion process to achieve S/N1 above.

Core Competencies & Skills

• Must be ICT and Social Media Savvy.
• Must possess Marketing/Sales Analytical Skills.
• At least intermediate skills in MS Word and Excel.
• Good written and verbal communication.
• Excellent work ethics and Integrity.
• Creativity and problem-solving Skills.

Experience and Qualifications

• Bachelor's Degree in Marketing, Mass Communication, or any Social Sciences field with at least 2/2 from an approved Tertiary Institution.
• A minimum of 2-year proven experience in Marketing and Customer Relations Management in a corporate environment or at a Marketing/ Advertising Agency.
• Excellent inbound and outbound call management.
• Generic understanding of the Nigerian ICT