Manager: Stock Control at DP World

Job Function

• The role involves being responsible for the profitable and efficient management of Offsite Operations within the production plants, aiming to achieve the set targets of the operations.

Key Performance Areas:

Management

• Lead the operations process within prescribed parameters for the weighbridge operation as agreed in the clients SOPs/SLAs.
• Providing leadership to Operation’s team; communicating MDS objectives and targets in Key Performance Areas (KPA) to the team.
• Ensure availability of productivity numbers
• Ensure resources are on ground and within the agreed quality standards.
• Ensures the Dispatch Assistants provide seamless service within prescribed parameters or report deviation to (Lafarge) Dispatch Executive /Assistant Dispatch Manager
• Ensures all subordinates perform their functions to achieve timely and seamless dispatches and reception of raw material.
• Ensures that operations during shift is performed safe for all in the operating environment.
• Ensures that team members attend all scheduled training programs and other company exercises. Appraises the performance of team members and ensure corrective actions are taken. · Ensure there is free flow of trucks to and from the packing plant.
• Prepares monthly roster and ensures drivers are promptly attended to by Dispatch Assistant on the weigh bridge.
• Monitor compliance with operating procedures in terms of Weighbridge Management Solutions (WMS) and adherence to SLA agreed with clients.
• Devise strategies that will generate sustainable volume growth of the business.
• Regularly review Operations financial performance and align with set targets.
• Ensure timeliness in hourly, Daily, Weekly and Monthly Performance Reporting on the agreed client’s documentation platforms.
• Initiate monthly Operations review meetings with the team to appraise service performance and resolve operational issues.
• Appraise personnel performance and recommend promotion, reward/disciplinary actions to be taken.
• Identify training gaps in direct reports and recommend improvement courses for personnel.
• Ensure service excellence through teamwork.
• Prepare and forward to line manager Monthly Report based on agreed format, highlighting achievements and challenges.

Customer service

• Ensures efficient service delivery to customers (prompt and accurate documentation) within the specified time allocation.
• Ensure prompt resolution of complaints (within 2 hours)
• Immediate escalation of complaints beyond resolution after 2 hours to line manager or the Lafarge Logistics team.
• Attends to team members', customers' driver, and suppliers' complaints or refers them to Dispatch executive on duty as necessary.

Expense Management

• Check and authorise expenses within the agreed limit and control the level of expenses Assets management
• Maintenance/management of MDS assets such as Computers deployed to the operation.
• Ensure the protection of company’s properties assets against fraudulent practices.

HSE

• Promote a culture of safety and align with MDS HSEQ policy and guidelines.
• In alignment with Lafarge specifications, coordinates the Health, Safety and Environment (HSE) activities.

Government/ vendor/ other stakeholders

• Management of government agencies and community relationship

Qualifications Required:

• Bachelor’s degree in social sciences or other Management/Business Studies

Experience and Skills Required:

• At least 5 years’ post qualification experience in Operations Management
• Inventory management
• People Management
• Process or workflow management
• Order fulfilment
• Proficient with Microsoft office suite, SAP and/ or related software
• Teamwork and Collaboration
• Customer service skills
• Conflict Management/ Resolution skills