Manager, Patient Experience & Quality Management at Ciuci Consulting

Roles and Responsibilities

• Formulate, execute, and supervise quality improvement initiatives to ensure the delivery of top tier patient care, optimal patient flow, provider productivity, and seamless continuity of care.
• Establish a conceptual framework for measuring and enhancing quality across clinic sites.
• Summarize findings in the annual Quality Improvement (QI) Plan.
• Collaborate with the CEO, COO, CFO, Medical Director, Assistant Medical Director, and Management members to develop and implement policies minimizing organizational risk.
• Oversee Clinical Coordinators, Population Health Specialists, and Care Coordinators.
• Coordinate with the Data Analyst, OSIS, and EMR Super User to develop audit systems, perform data analysis, and prepare reports for measuring objectives and tracking outcomes as required by grants and contracts.
• Participate in the quality components of CCPM – Accountable Care Organization.
• Head controlled Substance Management and process violations.
• Collaborate with the Medical Director and Assistant Medical Director to develop or update clinical outcome measures, protocols, policies, and procedures to ensure compliance through a peer review process.
• Contribute to the planning and implementation of the Corporate Compliance Program, including risk management reduction.
• Investigate and, in conjunction with the COO, address compliance matters, coordinating internal investigations and corrective actions with all departments and contracted vendors.
• Formulate and review policies and programs promoting the reporting of suspected fraud or improprieties by managers and employees.
• Participate in long-range planning, evaluating patient satisfaction, current services and programs, increasing services, and marketing to the community to position the Clinic for change and growth.

Requirements

• Applicants must hold an HND / Bachelor's Degree
• Applicants must have a minimum of 3 years post NYSC experience.
• Thorough comprehension of procurement processes, policies, and systems.
• Proficient in technology usage.
• Skillful in negotiations and relationship management.
• Prior experience in collecting and analyzing data.
• Ability to multitask, prioritize, and efficiently manage time.
• High level of accuracy and precise attention to detail.