Manager - Disaster Recovery, Information Technology at MTN Nigeria

Reports To: Senior Manager - Governance and Service Resilience

Division: Information Technology

Mission:

• Develop and maintain the IT disaster recovery plan  
• To coordinate the implementation of common Business Continuity/Disaster Recovery processes; to work closely with Information Technology (IT) staff to evaluate, recommend and implement approved Disaster Recovery strategy. 
• To support the overall Business Continuity Management process by ensuring that the required IT technical and services facilities can be recovered within required, and agreed, business timescales. 
• Ensuring that the Disaster Recovery facilities and services are always in ready state to sustain the business and in the event of a disaster with the same level of services and availability. 

Description:

• Performs business continuity and disaster recovery planning and analysis for medium to highly complex assignments. 
• Work with Business Continuity management to ensure that the disaster recovery (crisis management) and business continuity plans drive disaster recovery (DR) strategy and procedures. 
• Establish and maintain the overall plans for executing all DR procedures and understand their interdependencies. 
• Establish and maintain detailed DR communications and command and control plans through a change management process. 
• Work with the IT technical staff to ensure that disaster recovery solutions are adequate, in place, maintained, and tested as part of the regular operational life cycle. 
• Develop and understand all testing necessary for a successful DR execution. 
• Schedule and lead all DR exercises. 
• Provide ongoing feedback for risk management, mitigation, and prevention. 
• Represent disaster recovery cost requirements in the annual budgeting process. 
• Regularly report Disaster Recovery activities to upper management.
• Act as liaison for auditing and examination of disaster recovery processes. 
• Works on multiple projects as a lead on business continuity and disaster recovery planning components. 
• Serves as a subject matter expert in disaster recovery and business continuity planning 
• Develop and implement a plan to provide fail-over capacity of all mission critical servers, applications and networks from service-based execution.
• Manage and leverage IT BSC's relationship with its key vendors, including day-to-day communications and coordination. This includes the preparation and enforcement of the embedment of business continuity KPIs in IT contracts.

Education:

• Bachelor’s degree or HND in Computer Science/Engineering, Information Systems, a related field, and equivalent work experience. 
• Fluent in English  

Experience:

6-13 years of work experience, which includes: 

• Minimum of 6 years’ experience in business continuity and IT disaster recovery experience, with experience in supervising others. 
• Experience working in a medium organization 
• Possess any combination of these appropriate certifications, such as the Disaster Recovery Institute International or Business Continuity Institute, i.e., Certified Disaster Recovery Manager (PECB), BCI-Business Continuity Manager, ISO 2230 - Foundation, Lead Implementer, ITIL v4, COBIT 2019, ISO 27001, CISSP, etc. 
• Requires in-depth knowledge of business process modelling, computer platforms, networks, and proven project management skills. 
• Expert-level experience in ITIL v4 service management delivery and service support practices 
• Strong skills in the planning and conducting of regular business live testing or drills, incident management and emergency response, recovery support, and business resumption procedures. 
• Strong knowledge and understanding of business continuity and disaster recovery planning techniques and on-prem and cloud technologies, as well as the methods used in performing disaster recovery risk analyses and business impact analysis.
• Knowledge of governance, risk (and audit), and compliance management (GRC) 
• Experience in preparing, reviewing, and reporting disaster recovery metrics 
• A good understanding of available and emerging IT technologies (disaster recovery tools). 
• Experience in IT operations, specifically in areas of data recovery, backup solutions, and contingency planning 
• Experience and understanding of Infrastructure Technologies, including Windows, Unix, Virtual Machines, Hyper Converged Infrastructure,  SAN, SDN, Network and databases. 
• Possess excellent communication and presentation skills.