Manager, Digital Channels at TeKnowledge

Req ID: 16953

Job Summary

• We're seeking a skilled Manager: Digital Channels to lead the design, delivery, and optimization of customer-facing digital platforms, including web, mobile, omni-channel, and emerging touchpoints.
• This role ensures seamless, secure, and innovative digital experiences while aligning channel delivery with enterprise engineering standards, architecture, and governance.
• The ideal candidate combines technical expertise in digital platforms with strong leadership skills, driving agile delivery, innovation, and continuous improvement across cross-functional teams.

Responsibilities

• Define and implement the digital channels roadmap, including web, mobile apps, chatbots, online banking, and omni-channel solutions.
• Partner with enterprise engineering and product teams to ensure scalable and secure channel platforms.
• Drive innovation in digital experiences, leveraging AI, personalization, and automation.
• Oversee the end-to-end delivery lifecycle for digital channel initiatives, ensuring speed-to-market and quality.
• Manage digital front-end platforms, APIs, middleware, and integration layers that enable customer interactions.
• Ensure high availability, performance, and security of digital platforms.
• Lead channel modernization, including progressive web apps, cloud-native mobile solutions, and micro-frontends.
• Collaborate with enterprise teams to maintain consistency and reusability of shared services.
• Ensure all digital channels meet compliance, cybersecurity, and data privacy standards.
• Implement monitoring, analytics, and reporting frameworks to track channel performance and risks.
• Lead and mentor digital engineering teams, fostering a culture of customer-centric engineering, innovation, and agile delivery.
• Develop career pathways for digital specialists and ensure skills growth in modern digital technologies.
• Act as a bridge between business, product, and engineering teams to deliver high-quality digital solutions.
• Collaborate with marketing, operations, and product teams to enhance customer journeys.
• Leverage customer feedback and analytics to drive continuous improvement in digital channels.

Qualifications Education

• Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or a related discipline (mandatory).
• Postgraduate qualification (MBA, MSc in Digital Transformation/IT) – advantageous.

Experienc:

• 8–12 years’ experience in software or digital engineering, with at least 3–5 years in a leadership role managing digital platforms.
• Proven track record in managing customer-facing digital solutions across mobile, web, and omni-channel.
• Experience integrating digital platforms with enterprise systems and APIs.
• Strong background in agile delivery, DevOps practices, and digital product lifecycle management.
• Prior experience in financial services, fintech, or large-scale enterprise digital environments is preferred.

Preferred Certification:

• Agile / Scrum Master, SAFe Agilist
• Cloud certifications (AWS, Azure, GCP – preferred)
• UI/UX or digital product certifications – advantageous

Core Skills & Competencie:

• Strong technical expertise in digital platforms, mobile/web development frameworks, APIs, and DevOps.
• Deep understanding of customer experience, UI/UX, and digital adoption trends.
• Excellent leadership, stakeholder engagement, and communication skills.
• Ability to balance speed-to-market with security, compliance, and enterprise standards.

Why You’ll Enjoy It Here:

• Be Part of Something Big – A growing company where your contributions matter.
• Make an Immediate Impact – Support groundbreaking technologies with real-world results.
• Work on Cutting-Edge Tech – AI, cybersecurity, and next-gen digital solutions.
• Thrive in an Inclusive Team – A culture built on trust, collaboration, and respect.
• We Care – Integrity, empathy, and purpose guide every decision.
• We’re looking for innovators, problem-solvers, and experts ready to drive change and grow with us.