Manager - Device Logistics and Support, Fixed Broadband at MTN Nigeria

Description

• Develop and execute plans for sustainable partner growth and development relationships
• Coordinate partner activities to ensure product availability across the market
• Develop strategies for effective market penetration based on constant co-creation with partners
• Generate periodic assessment reports on device quality and effectiveness  
• Develop and execute plans for sustainable device availability and inventory stocking
• Develop strategies for effective market penetration based on co-creation initiatives
• Generate periodic assessment reports for channel performance review on device availability
• Liaise with sales channel management to identify and attend to specific distributor/channel needs, and resolve problems
• Drive the adoption of New Growth Opportunities for the Business within the Trade Channels
• Manage the development of relevant Visibility solutions to support Sales and Marketing Programs
• Execute strategies to optimize channel performance based on assessments and reports
• Ensure full understanding of the telecommunication industry (Global and Local) trends and developments in order to assess the strategic technology and regulatory impact on MTNN’s current and future business.
• Establish processes and standards for impact assessment, and evaluation of systems and technologies with regards to customer experience
• Management of stock and logistics distribution, Tech specifications
• Create device return process and policy. Responsible for device support and management processes
• Create and manage technical device support structure for customers
• Ensure all devices remain OEM supported and organize SWAPs with commercial teams for customers with end of life devices
• Ensure consistent engagement with NWG to align on optimal network performance of devices
• Develop the framework for technical and commercial knowledge transfer and establish same as a key component of the employee performance management system within the Channel Development Unit.
• Provide leadership and direction in the operations, leading team to deliver on respective business targets and improve overall performance of the department.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Requirements
Education:

• First Degree in Engineering, Social Sciences or any relevant discipline
• Fluent in English.

Experience:

• 6 - 13 years’ experience which includes:
  • Manager track record of 2 years or more; with at least 3 years in relevant sector/industry
  • Worked across diverse cultures and geographies advantageous
  • Prior Sales and Marketing Experience (ideally in distribution)