KPMG is one of the largest professional services companies in the world and one of the Big Four auditors, along with Deloitte, EY and PwC. Its global headquarters is located in Amstelveen, the Netherlands.
KPMG employs 162,000 people[2] and has three lines of services: audit, tax, and advisory. Its tax and advisory services are further divided into variou...
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Support clients on their customer experience and digital transformation journeys
Help clients define and deliver transformational experiences for their customers and employees that drive innovation
Lead delivery of engagements and take responsibility for project teams
Lead client workshops and projects using collaborative methods such as design thinking and agile methodology
Present insights and recommendations enabled by strategic thinking, technical knowledge, and strong communication skills
Build and maintain relationships between KPMG and client teams/stakeholders
Contribute to business development efforts, lead proposal development, and support the development of client offerings
Contribute to thought leadership and knowledge management
Mentor and provide professional development opportunities for junior team members
Requirements
A minimum of a Second Class Upper degree
A Master’s degree is an added advantage
A minimum of 8 years of relevant work experience in one or more of the following industries: financial services, FMCG, technology, telecoms, or management consulting
Experience across digital strategy and delivery, customer strategy, customer experience design, journey design, business transformation, innovation, and product development/management
An understanding of design thinking methodologies and its application to UX/CX
Experience or qualifications in Agile would be a plus
Demonstrable experience leading project teams is a critical requirement
Strong people management and development skills
Ability to plan, structure and prepare client-ready deliverables
Demonstrated ability to apply structured thinking and analysis techniques to complex and ambiguous problems
Excellent facilitation and presentation skills
Excellent written and verbal communication skills
Very good proficiency in MS Office suite is essential
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