Manager, Customer Solutions at KPMG

Responsibilities

• Support clients on their customer experience and digital transformation journeys 
• Help clients define and deliver transformational experiences for their customers and employees that drive innovation
• Lead delivery of engagements and take responsibility for project teams 
• Lead client workshops and projects using collaborative methods such as design thinking and agile methodology 
• Present insights and recommendations enabled by strategic thinking, technical knowledge, and strong communication skills 
• Build and maintain relationships between KPMG and client teams/stakeholders
• Contribute to business development efforts, lead proposal development, and support the development of client offerings
• Contribute to thought leadership and knowledge management 
• Mentor and provide professional development opportunities for junior team members

Requirements

• A minimum of a Second Class Upper degree 
• A Master’s degree is an added advantage
• A minimum of 8 years of relevant work experience in one or more of the following industries: financial services, FMCG, technology, telecoms, or management consulting
• Experience across digital strategy and delivery, customer strategy, customer experience design, journey design, business transformation, innovation, and product development/management 
• An understanding of design thinking methodologies and its application to UX/CX 
• Experience or qualifications in Agile would be a plus
• Demonstrable experience leading project teams is a critical requirement
• Strong people management and development skills 
• Ability to plan, structure and prepare client-ready deliverables 
• Demonstrated ability to apply structured thinking and analysis techniques to complex and ambiguous problems 
• Excellent facilitation and presentation skills
• Excellent written and verbal communication skills 
• Very good proficiency in MS Office suite is essential