Manager - Corporate Accounts at MTN Nigeria

Job Summary

The Corporate Account Manager is responsible for managing and growing relationships with high-value corporate clients. The role ensures exceptional service delivery, deepens client engagement, drives revenue growth, and champions the organization’s products and solutions to meet client needs. The role also acts as a strategic partner to clients, identifying opportunities, resolving issues promptly, and ensuring long-term retention and satisfaction.

Reports To: Head, Business Development

Company: MoMo PSB (Payment Service Bank)

Responsibilities

• Serve as the primary contact for assigned corporate accounts and build strong stakeholder relationships.
• Conduct regular account reviews to identify client needs, usage trends, and growth opportunities.
• Ensure timely resolution of issues and escalations while maintaining compliance with policies and regulations.
• Drive revenue, retention, and growth through upsell, cross-sell, and renewal strategies.
• Develop account plans aligned with business objectives and monitor product adoption and performance.
• Understand client business models to propose tailored solutions and communicate new offerings.
• Collaborate with internal teams (Sales, Product, Operations, Finance, Risk) to deliver solutions and meet expectations.
• Provide insights to product teams on client requirements and market trends.
• Prepare periodic reports on account performance, opportunities, and risks; maintain accurate CRM records.
• Support KYC updates, contract renewals, audits, and escalate compliance risks when necessary.
• Participate in client onboarding, training, and advocacy initiatives.

Education

• Bachelor’s degree in Business, Marketing, Finance, or related field 
• Relevant Postgraduate education is an advantage

Experience

• 10 - 13 years' experience in corporate account management, B2B sales, enterprise solutions, or relationship management.
• Experience in fintech, telecom, banking, or technology environments is an added advantage.
• Strong understanding of corporate sales cycles, client onboarding, and contract management
• Strong knowledge of B2B solutions, digital products, and enterprise service delivery
• Excellent presentation and negotiation skills
• Proficiency in CRM tools
• Analytical mindset with ability to interpret data and trends
• Strong interpersonal and communication skills
• Customer-centric mindset
• Problem-solving and strategic thinking
• High level of professionalism, accountability, and integrity
• Ability to manage multiple priorities under pressure
• Strong relationship management skills