Manager Commercial Roaming Operations & Partnerships at T2 (Formerly 9Mobile)

Job Summary        

End-to-end management of 9mobile's Commercial Roaming Operations and Partnerships towards ensuring a seamless roaming experience for 9mobile's customers and to ensure that the roaming business is profitable to the organisation.

Principal Functions        

• Plan, negotiate, and launch of new strategic roaming relationships in line with business priorities.
• Develop strategies and initiatives to grow 9mobile's inbound and outbound international roaming business such as Preferential Roaming Agreements (PRAs), and DIOTs, which give 9mobile a competitive edge in major travel destinations.
• Manage existing partnerships to ensure a seamless customer experience while roaming.
• Work with the products team to develop value propositions and periodic tactical interventions to grow the roaming customer base.
• Manage relationships with roaming support/ancillary service providers to minimize downtimes whilst optimizing service costs to 9mobile.
• Conduct monthly in-depth analysis of 9mobile'sglobal roaming offering to ensure overall profitability to the business.
• Deploy appropriate tools and techniques to mitigate fraud and to proactively identify and block leakages within the roaming ecosystem.
• Ensure compliance with all regulatory requirements.
• Overall stakeholder management to minimize dispute and to ensure business continuity and growth.

Educational Requirements        

• First degree or its equivalent in a relevant discipline.
• Minimum of 5 years relevant experience of which 3 must have been with a mobile telecom operator.
• Prior experience in wholesale and carrier business and/or knowledge of the roaming environment is desirable.
• Strong negotiation skills.
• Good business acumen.