Manager, Circuit Switch VAS at T2 (Formerly 9Mobile)

Job ID: IRC4809

Job Summary

• Manage the operation and maintenance of Circuit Switching (CS) and PS VAS systems and provide high level support functions on VAS equipment.

Principal Functions
Tactical:

• Assist the Head, CIVE Operations in communicating the unit's direction and objectives to all staff.
• Keep abreast of global and local best practice as it relates to the team/ function's activities.
• Assist in continuously reviewing the unit's activities, make recommendations for improvement and implement approved improvement initiatives to ensure enhanced performance of the team.
• Assist in identifying required resources, personnel and funding to achieve the unit/function's strategy.
• Establish and manage service levels with key internal and external stakeholders.

Operational:

• Lead the CS VAS Operations team to ensure the optimal performance, operation and maintenance of EMTS's circuit switching systems and VAS nodes.
• Liaise with vendors to commission, integrate and perform system acceptance testing (SAT) for VAS elements on EMTS's network.
• Troubleshoot circuit switching VAS network nodes such as Voicemail, USSD, IVR, CRBT, SMSC,IPCC, SCG, etc., as required to prevent, isolate, and resolve network faults.
• Ensure adherence to a proactive maintenance cycle on all VAS circuit switching systems
• Implement pacification scheme when platform operation issues arise.
• Focus on users experience, provide service UI and logical flow improvement suggestion, support content operation and promotion.
• Establish operation methodology based on deep understanding of mobile internet and telecom VAS operations
• Review recommendations of the internal audit function relating to CS VAS system policies, standards, guidelines and operations and take action as required.
• Manage inter-functional relations to ensure synergy across the various departmental functions.
• Troubleshoot system and network problems diagnosing and solving hardware or software fault.
• Prepare/compile agreed periodic activity and performance reports for the attention of the Head, CIVE Operations.
• Perform any other duties as assigned by the Head, CIVE Operations.

Educational Requirements

• Minimum of a Bachelor's Degree in Computer Science / Electrical Engineering / technology related field.  
• Minimum of Six (6) years work experience in VAS solution with at least three (3) years in a supervisory role
• Familiar with VAS equipment and platform
• Working knowledge of Microsoft IIS and ASP. Net; Web/internet content filtering
• IP Technologies
• Knowledge of Database Management and SQL query
• Strong knowledge of (SMPP, SMPP3.4,OS(UNIX, Linux)
• Domain name, service configuration and management,
• Programming skills: Java
• Good communication skills and strong customer - centric focus