Manager - Channel Development, Enterprise Business at MTN Nigeria

Job Identification Number: 1512
Job Schedule: Full time
Job Category: MTN Level 3
Reports To: General Manager Enterprise Sales
Division: Enterprise Business

Description

• Drive revenue growth across Enterprise Business channel ecosystem
• Drive value and innovation through the partner ecosystem based on shared functions between partnerships and channel management – contracting, partner on-boarding, governance and SLA management
• Define KPIs and agree on SLAs with SME Sales Agencies (SSAs) and other retail outlets
• Review compliance to SLAs by channel partners
• Serve as a primary liaison between SSAs, Retail Outlets, Online Channel Partners and MTN internal teams
• Ensure delivery of trainings to sales agents and Frontline sales  teams on MTN Enterprise products and solutions
• Ensure sales agents are provided with tools-of-trade, branded T-shirts, Face caps, contract lines etc
• Ensure creation of user accounts on Enterprise Partner Portal for SME Sales Agencies/Partners
• Ensure creation of user accounts on SME App for SSAs’ field agents and Frontline Sales teams
• Monitor and review sales performance across channel ecosystem
• Provide periodic reports on sales and segmentation updates by field sales teams and Frontline teams across MTN retail outlets
• Establish productive and professional relationships with all channel partners with the view to increase sales of Enterprise business Fixed, ICT and Mobile services in the assigned territories
• Manage the implementation of sales commissions, incentives and recognitions/awards
• Ensure working synergy between Channel Partners and Customer Support, Tele-sales, Finance, TP Ordering, Logistics and other internal units
• Ensure Channel Partners support Enterprise Business promotional activities
• Provide support to SSAs in order to ensure effectiveness of ordering process
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Requirements

Education:

• Minimum of University Degree in any related discipline
• Masters degree in Business Administration will be an added advantage
• Fluent in English.

Experience:

• 6 - 13 years’ experience which includes:
  • Minimum 5 years in a sales role
  • Prior experience managing indirect channels sales operation within telecommunications and or FMCG sector
  • Good knowledge of business and data analytics
  • Proven written and oral communication skill