Manager BSS & RAN Operations at 9Mobile

Job Summary        

Coordinate the daily BSS operations including operations and maintenance, CR/WO implementation, integration, and commissioning of 2G/3G/4G sites and health checks for BSS and RAN systems

Principal Functions        

• Coordinating new RAN nodes integration 
• Coordinating corrective RAN/BSSmaintenance as required, and assisting the field operation teams to resolveBSS/RAN issues including clearing of QOS alarms, resolving BSS-related outageand network problems. 
• Coordinating root cause analysis,network trend analysis and incident reporting 
• Coordinating RAN Node health checksand preventive maintenance 
• Coordinating second level andnecessary back office support to the Field, and NOC teams 
• Ensuring optimum availability of BSSnodes 
• Coordinating the BSS databasemanagement, including network parameter changes, BSC/RNC rehoming, cutovers, newfeatures implementation, network upgrades, BTS/Node B rehoming and packetswitch configurations. 
• Proactively working with the RFplanning team and other stakeholders for deployment of new network features andnetwork improving activities on the network. 
• Coordinating the implementation ofBSS/RAN-related work orders (WOs) and change requests (CRs) 
• Provision of expert BSS operationsadvice on solutions proposed by various BSS vendors. 
• Troubleshooting of critical BSS faultssuch as faults caused by software bugs, interface faults, severe KPI impactingfaults using advanced troubleshooting skills. 
• Provision of BSS inputs forcross-technology engagement with other units involved in the deployment oftechnical solutions 
• Participating in major incidentreviews, supporting incident managers in identifying real causes andaccurate descriptions of incidents and impacts 
• Management of BSS teams' activitiesand evaluation of their performance. 
• Carrying out other duties as assignedby the Head, NOC and BSS    
• Educational Requirements        
• First degree or equivalentin Electrical or Computer Engineering or relevant discipline 
• Six (6) or more years post NYSCwork experience with at least three (3) years at supervisory level 
• Multi-vendor BSS/RAN experience

Experience,Skills & Competencies        

Knowledge 

• Network availabilityand capacity management 
• Network administration 
• Network operations and maintenance 

Skills 

• Communication 
• Delegation/ Supervisory 
• Problem Solving 

Behavior 

• Passion for Excellence 
• Integrity 
• Empowering people 
• Growing people 
• Teamwork 
• Customer Focus