Manager - Agent Channel at MTN Nigeria

Reports To: Head - Sales & Distribution

Division: MoMo Payment Service Bank (MoMo PSB)

Description:

• Lead the Agent Acquiring channel, driving business growth and expansion.
• Drives the development and implementation of agent acquiring strategies to drive business growth.
• Manager relationships with key stakeholders, including agents, partners and sales teams.
• Oversee channel operations, ensuring efficient onboarding and support of agents.
• Analyze market trends, competitor activity, and customer insights to inform business decisions.
• Collaborate with cross-functional teams to drive product innovation and improve channel services.
• Ensure compliance with governance frameworks, policies, and procedures.
• Identify and mitigate risks, issues, and dependencies affecting channel operations.
• Manage the full channel lifecycle, including rationalization, enhancement, and redesign.
• Track and report on channel performance, profitability, and sales trends.
• Support budget planning and management for functional and project initiatives.

Education:

• First degree in any Social Science discipline, or related field
• Relevant postgraduate education is an advantage

Experience:

Minimum of 7 - 13 years of experience in Banking, Fintech, Mobile Money or Financial Services Industry

• A minimum of 6 years’ total experience in a similar position with at least 2 years in a managerial role.
• Experience in Digital Channel development and management.
• Experience working in a global/multinational enterprise with a good understanding of emerging markets is preferred.
• Must have a strong understanding of agents acquiring models and fintech products.
• Experience in agent acquiring, agent banking or related fields.
• Excellent leadership, communication, and project management skills.
• Ability to analyze data and drive business decisions based on insights.
• Strong knowledge of regulatory requirements and compliance in agents acquiring.