Manager, Account Configuration at Flutterwave

The Role: 

Flutterwave is looking for a Manager, Account Configuration will be responsible for overseeing the configuration and management of client accounts to ensure seamless payment processing and optimal use of Flutterwave’s services. This role requires a strategic thinker with strong technical skills and a customer-centric approach to enhance client satisfaction and drive business growth.

Responsibilities include but are not limited to:

• Lead the account configuration team to set up and maintain client accounts.
• Manage the configuration of merchant accounts including (MCC review & MID creation) according to specifications
• Collaborate with other teams to understand and implement customer requirements
• Act as a point of escalation for complex account configuration issues.
• Manage and mentor a team of account configuration team members
• Maintain accurate records of all account configuration activities
• Lead team meetings and training to stay updated on product changes and developments
• Identify opportunities for process optimization and automation.
• Ensure that the Account Configuration meets team KPIs and objectives
• Foster a collaborative and high-performance team culture.

Required competency and skillset to be a waver:

• Bachelor's degree in Business, IT, or a related field
• Minimum of 7 years of experience in an account management or customer service role, preferably in the payment industry.
• Excellent attention to detail and problem-solving skills
• Strong communication and interpersonal skills
• Ability to work effectively in a fast-paced, dynamic environment