Luxury Sales & Customer Experience Associate at Owens and Xley

Description

• Our client, , is seeking a polished, customer-focused Luxury Sales & Customer Experience Associate to deliver an exceptional in-store experience while driving sales and building lasting customer relationships.

Role Objective

• To provide a premium luxury customer experience while achieving sales targets, representing the brand professionally, and ensuring excellent customer satisfaction.

Key Responsibilities
Customer Experience:

• Welcome and engage customers professionally in line with luxury retail standards.
• Understand customer preferences and provide personalized fragrance recommendations.
• Handle customer inquiries, feedback, and complaints courteously and efficiently.

Sales & Revenue:

• Drive in-store sales and consistently meet individual and store targets.
• Upsell and cross-sell fragrances and related products.
• Build strong customer relationships to encourage repeat business.

Store Operations:

• Maintain excellent product knowledge across all fragrance lines.
• Ensure the store is clean, organized, and visually appealing at all times.
• Process sales transactions accurately using POS systems.
• Support inventory control and stock replenishment.

Requirements

• 3–4years’ experience in sales or customer service.
• Retail experience is mandatory (luxury retail experience is an advantage).
• Excellent communication and interpersonal skills.
• Well-groomed, confident, and professional appearance.
• Customer-focused with a strong sales mindset.
• Ability to work flexible shifts, including weekends.